One Time Password (OTP) / Transaction Signing Code | Frequently Asked Questions

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FAQ within [ One Time Password (OTP) / Transaction Signing Code / Token ]

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I want to register an overseas payee.

How to register an overseas payee depends whether your registered mobile phone number starts with 090/080/070 and contracted with a Japanese mobile carrier o... Show Detail
- No：2045
- Displayed Date：2024/12/16 09:03
- Updated DTM：2025/03/12 17:13
What is token?

A token is a compact device that generates One Time Passwords (OTP) and Transaction Signing Codes used to verify your identity when you perform c... Show Detail
- No：2232
- Displayed Date：2024/04/02 10:02
Nothing appears on my token when I press the button. What would I do?

If nothing or a combination of alphanumerics appear on your token when pressing "OTP" button, your token may be either malfunctioning or running ou... Show Detail
- No：956
- Displayed Date：2021/06/24 10:57
- Updated DTM：2024/05/23 17:29
What happens if I press the left-bottom brown button while I enter the wrong Transaction Information Code on the token?

The wrong Transaction Signing Code is generated and an error message is displayed when the wrong Transaction Signing Code ... Show Detail
- No：267
- Displayed Date：2020/12/25 22:33
Is it possible to request a token on behalf of a family member (or friend) with an SMBC Trust Bank PRESTIA account?

Applications must be made by the account holders themselves. We apologize for inconvenience, but applications made on beha... Show Detail
- No：258
- Displayed Date：2020/12/25 22:33

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