My GLOBAL PASS® has expired, but I haven't received a card with new expiry date yet.

Usually, we send a card with new expiry date two months prior to the expiration date late in the month. If you do not receive a card with new expi... Show Detail

What should I do after I receive my GLOBAL PASS® with new expiry date?

You need to sign your name on the back of the card and update your card information for the services for which you use GLOBAL PASS for payment. For det... Show Detail

Can I receive my GLOBAL PASS® with new expiry date overseas?

Yes. In case you receive a card with new expiry date in overseas, your card will be sent in a blocked status for security reasons. Please follow the pr... Show Detail

Until when can I use my GLOBAL PASS®?

That depends on GLOBAL PASS services you want to use. GLOBAL PASS suspension dates ・Using domestic ATMs ・Shopping using J-Debit Until the middle of the... Show Detail

My GLOBAL PASS®'s expiration date is approaching. Is there anything I should do?

No. Your GLOBAL PASS will be automatically renewed, so you do not need to do anything or contact the bank for renewal.Please make sure that your registered... Show Detail

I am planning to relocate. Can you send me my GLOBAL PASS® with new expiry date to my n...

Yes, we can, but you must complete the address change procedure at least 3 months prior to the expiration date. For details, please check here. ... Show Detail

When I start using my GLOBAL PASS® with new expiry date, do I need to reregister for GL...

No. Please check here for procedures you are required to perform after you receive a card with new expiry date. Show Detail

My GLOBAL PASS®'s expiration date is approaching. When will I receive a card with new e...

We send a card with new expiry date two months prior to the expiration date late in the month so that you can receive it before the expiration date. For d... Show Detail

I want to receive my GLOBAL PASS® with new expiry date earlier than scheduled.

Please perform required reissuance procedures three to six months prior to the month in which your GLOBAL PASS expires. For details, please check ... Show Detail

After receiving my GLOBAL PASS® with new expiry date, do I need to reregister card info...

Yes. For details, please check here. Show Detail