Frequently Asked Questions
When I start using my GLOBAL PASS® replacement card, do I need to reregister for GLOBAL...
No.Please check here for procedures you are required to perform after you receive a replacement card. Show Detail
Does Premium Deposit <Structured Deposit with FX Option> and Step Up Time Deposit are i...
Yes, included. However, Premium Deposit (Deposit in Japanese Yen) is not eligible. Show Detail
I want to know the exchange rate for a transaction debited in Yen. (GLOBAL PASS®)
To check the exchange rate for a GLOBAL PASS transaction made with GAIKA FULL BACK® or in foreign currency other than our 17 applicable currencies ... Show Detail
My GLOBAL PASS®'s expiration date is approaching. When will I receive a replacement card?
We send a replacement card two months prior to the expiration date at the beginning of a month so that you can receive it before the expiration date. For d... Show Detail
I want to receive my GLOBAL PASS® replacement card earlier than scheduled.
Please perform required reissuance procedures three to six months prior to the month in which your GLOBAL PASS expires. For details, please check ... Show Detail
Can I receive a replacement card for my GLOBAL PASS® overseas?
Yes.In case you receive a replacement card in overseas, your card will be sent in a blocked status for security reasons. Please follow the procedures below... Show Detail
Until when can I use my GLOBAL PASS®?
That depends on GLOBAL PASS services you want to use. GLOBAL PASS suspension dates ・Using domestic ATMs・Shopping using J-Debit Until the mid... Show Detail
I am planning to relocate. Can you send me a replacement card for my GLOBAL PASS® to my...
Yes, we can, but you must complete the address change procedure at least 3 months prior to the expiration date. For details, please check here. (Ex.) For ... Show Detail
If you have found the Cash Card you reported lost, please have the card and T-PIN ready, and call PRESTIA Phone Banking. We guide you through the necessar... Show Detail
Why is a transaction shown "Not Fixed" on GLOBAL PASS Member's Website?
When you withdraw cash at overseas ATMs or shop at Visa/iD merchants, the transaction will be displayed on GLOBAL PASS Member's Website Account Activities.... Show Detail
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