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FAQ within [ GLOBAL PASS® ]
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I saw two options such as "Withdrawal" and "Cashing" at the ATM screen in Japan. Which ...
Please choose "Withdrawal". The transaction will be terminated with an error when you choose "Cashing". Also you cannot use our cash cards at ATMs... Show Detail
- No：238
- Displayed Date：2020/12/25 22:33
- Updated DTM：2021/01/19 23:17
- Search by narrowing down Category： Use of GLOBAL PASS®
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I want to reissue my Cash Card.
To reissue your Cash Card, Various Procedures page will guide you to the method that suits your situation. *PRESTIA no longer issues Banking C... Show Detail
- No：1452
- Displayed Date：2023/01/11 09:24
- Updated DTM：2024/05/15 11:42
- Search by narrowing down Category： Request / Reissue GLOBAL PASS® , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
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A Family Card is a GLOBAL PASS® for your family. It can be used to withdraw cash from ATMs domestic/abroad and to make purchases at Visa/iD merchan... Show Detail
- No：1448
- Displayed Date：2023/01/11 09:24
- Updated DTM：2023/10/26 17:21
- Search by narrowing down Category： Family Card , Family Card
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I am planning to relocate. Can you send me my GLOBAL PASS® with new expiry date to my n...
Yes, we can, but you must complete the address change procedure at least 3 months prior to the expiration date. For details, please check here. ... Show Detail
- No：2221
- Displayed Date：2024/04/01 09:30
- Updated DTM：2024/08/02 14:48
- Search by narrowing down Category： Expiration Date
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How many PIN numbers will I have if I get GLOBAL PASS®, and what is the difference betw...
You are required to use three different PINs depending on where you use. For details, please see here. Show Detail
- No：233
- Displayed Date：2021/03/01 00:00
- Updated DTM：2023/12/28 11:57
- Search by narrowing down Category： PIN
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GAIKA FULL BACK is a service for GLOBAL PASS. Please see here for details. Show Detail
- No：2013
- Displayed Date：2023/12/27 14:21
- Updated DTM：2024/03/08 16:32
- Search by narrowing down Category： GAIKA FULL BACK
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Can I withdraw foreign currency in my account from ATMs?
Domestic ATMNo, you cannot. Only Yen is available. However, USD and EUR can be withdrawn at the branch counter. Foreign currency cash handling fee will b... Show Detail
- No：1848
- Displayed Date：2023/11/02 11:30
- Search by narrowing down Category： Use of GLOBAL PASS® , Branch and ATM , Others , Foreign Currency Deposit , Foreign Currency Cash
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What cases happen the difference amount between the refund is caused by cancellation by...
Overseas administrative fees will be required when canceling the transaction ("Cancellation") or returning the goods/products ("Return") after usin... Show Detail
- No：242
- Displayed Date：2020/12/25 22:33
- Updated DTM：2024/03/08 16:14
- Search by narrowing down Category： Refund
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Can I make an installment payment with GLOBAL PASS®?
No. You cannot make an installment payment with GLOBAL PASS. Show Detail
- No：2814
- Displayed Date：2024/11/22 15:31
- Search by narrowing down Category： Use of GLOBAL PASS®
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There are some debit transactions on my card that I don't recognize (shopping and overs...
If you have any concerns about unauthorized use, please deactivate your card immediately. You can deactivate your card via GLOBAL PASS Member's Website.... Show Detail
- No：2822
- Displayed Date：2024/11/22 15:31
- Search by narrowing down Category： Use of GLOBAL PASS® , Others , Trouble in Use
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