Please refer to the following cases when you are having a trouble with online shopping.

• Your payment exceeding your Shopping Limit
  The payment amount cannot exceed your Shopping Limit.
  Please update your Shopping Limit on the GLOBAL PASS Member's Website .
  • *For security reasons, selectable range is partially restricted.
• Your payment exceeding the balance of your settlement account
  Please check your Yen Savings Account balance if the settlement is either in Yen or currency other than 17 currencies available with PRESTIA.
  If the settlement currency is one of the 17 currencies in the PRESTIA MultiMoney account, please check the balance of the PRESTIA MultiMoney Foreign Currency Savings Account.
  Setting GAIKA FULL BACK function ON which enables you to make a payment settled from your Yen Savings account even when your foreign currency account is insufficient for your payment.
  
  How to set up the GAIKA FULL BACK
• Visa Secure has not been activated yet.
  Please register User ID and Password on GLOBAL PASS Member's Website . Visa Secure becomes active after registration for GLOBAL PASS Member's Website is complete.
  
  What is Visa Secure?
• GLOBAL PASS expired
  GLOBAL PASS cannot be used past the expiration date.
  Refer to the page here  for details.
• The site does not support debit cards
  Some shopping sites only accept credit cards.
• GLOBAL PASS not available on that particular site
  GLOBAL PASS cannot be used for:
  • Transactions which the settlement amount is determined after the card is presented.
    e.g. highway tolls, gas stations, etc.
  • Offline transactions
    e.g. in-flight sales, some taxis and vending machines, etc.
  • Online casino transactions
  • *In addition to the above, you may be unable to use GLOBAL PASS due to circumstances of individual merchants.
• The site reported for suspicious transactions
  GLOBAL PASS is not available on sites which are known for frequent suspicious transactions and/or fraudulent payments.
• The transaction behavior is different from your usual transactions
  There are cases we may temporarily suspend the use of GLOBAL PASS from fraud prevention point of view.
  Please contact PRESTIA Phone Banking for details.