When you cannot withdraw cash from overseas ATMs, here are some possibilities.
- Debit PIN input incorrect.
- Withdrawal amount exceeding the transaction limit.
Modify Overseas Cash Withdrawal Limit from GLOBAL PASS Member's Website - Withdrawal amount exceeding the balance of the settlement account.
Check your Yen Savings Account balance when settlement currency is yen or other than 17 foreign currencies available with PRESTIA.
Check your PRESTIA MultiMoney Foreign Currency Savings Deposit balance when settlement currency is one of the 17 foreign currencies available with PRESTIA. By turning GAIKA FULL BACK on, the full amount is withdrawn from Yen Savings Account when the applicable foreign currency balance is insufficient.
You can change the GAIKA FULL BACK setting via online banking. Please see here for details. - GLOBAL PASS expired
GLOBAL PASS cannot be used past the expiration date.
Refer to the page here for details. - The ATM managing company limiting the transaction by its monitoring.
- Withdrawal amount exceeding the limit set by the ATM management company itself.
- Transaction Patterns different from your usual usage
We may temporarily deactivate the card for security reasons. Please contact PRESTIA Phone Banking.
Contact Us
PRESTIA Phone Banking
0120-110-330Within Japan (toll-free)
81-46-401-2100From Overseas (charges apply)