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Products and Services
FAQ within [ Products and Services ]
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I need a document which proves my account balance to apply for a visa.
We can issue a balance certificate and statement(s) in Japanese or English. Need to prove the balance of a particular date (Balance Certificate) ... Show Detail
- No：2829
- Displayed Date：2024/11/22 15:29
- Search by narrowing down Category： Statement / Bankbook (Tsucho) , Balance Certificate
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I cannot use my GLOBAL PASS® at an online shopping site. What may be the possible cause?
Please refer to the following cases when you are having a trouble with online shopping. Your payment exceeding your Shopping Limit The payment amount canno... Show Detail
- No：284
- Displayed Date：2023/08/31 09:00
- Updated DTM：2025/04/01 14:53
- Search by narrowing down Category： Trouble in Use , Shopping & Overseas Use
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What kind of fee is a lifting charge?
A lifting charge is charged when performing foreign exchange transactions in the same currency. We do not charge this fee to individual customers. ... Show Detail
- No：2413
- Displayed Date：2024/05/27 10:12
- Updated DTM：2025/01/15 11:39
- Search by narrowing down Category： Overseas Remittance / Domestic Remittance in Foreign Currency , Check
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I do not speak Japanese, can I still apply for the loan?
The obligor can apply for the loan if he/she can communicate in English. All legal documents, including terms and conditions, are in Japanese. E... Show Detail
- No：870
- Displayed Date：2021/03/24 14:30
- Updated DTM：2024/11/20 10:48
- Search by narrowing down Category： Loans
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My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)
If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened. Ex. ATM... Show Detail
- No：1044
- Displayed Date：2021/11/12 11:14
- Updated DTM：2025/03/12 17:48
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Cash Card/Domestic ATM
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Can I receive foreign currency remittance with my PRESTIA account?
Yes. You can transfer funds in foreign currency to your PRESTIA account. Please make sure to provide your 8 digit PRESTIA Multi Money Account Number. To re... Show Detail
- No：249
- Displayed Date：2021/07/05 00:00
- Updated DTM：2025/03/12 17:07
- Search by narrowing down Category： Overseas Remittance / Domestic Remittance in Foreign Currency , Send or Receive Money
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How long does an overseas remittance take to reach the beneficiary?
Outgoing Fund Transfer It takes approximately a week. *It may vary depending on the processing by the intermediary bank(s). *If the beneficiary/beneficiar... Show Detail
- No：1627
- Displayed Date：2023/06/09 09:40
- Updated DTM：2025/03/12 17:00
- Search by narrowing down Category： Overseas Remittance , Overseas Remittance / Domestic Remittance in Foreign Currency , Send or Receive Money
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Can I withdraw foreign currency in my account from ATMs?
Domestic ATM No, you cannot. Only Yen is available. However, USD and EUR can be withdrawn at the branch counter. Foreign currency cash handling fee will be ... Show Detail
- No：1848
- Displayed Date：2023/11/02 11:30
- Updated DTM：2025/03/12 16:44
- Search by narrowing down Category： Use of GLOBAL PASS® , Branch and ATM , Others , Foreign Currency Deposit , Foreign Currency Cash , Cash Card/Domestic ATM
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Can I deposit foreign currency from a domestic ATM?
No, you cannot. Only Japanese Yen is accepted. However, USD and EUR bills can be deposited at the branch counter. Foreign currency cash handling fee will be... Show Detail
- No：1234
- Displayed Date：2022/03/25 11:45
- Updated DTM：2025/03/12 17:03
- Search by narrowing down Category： Branch and ATM , Foreign Currency Cash , Cash Card/Domestic ATM
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Will the overseas ATM usage fees charged by local ATM owners be reimbursed?
No. When withdrawing cash at ATMs overseas, the ATM usage fees charged by local ATM owners will not be reimbursed. However, PRESTIA DIGITAL GOLD, PRESTIA GO... Show Detail
- No：220
- Displayed Date：2020/12/25 22:32
- Updated DTM：2025/03/12 12:10
- Search by narrowing down Category： Service Charges , Use of GLOBAL PASS® , Others , Gold status , Shopping & Overseas Use
11 - 20 of 238 Results
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FAQ by Category
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- Service Charges
- |GLOBAL PASS®
- |Cash Card
- |Branch and ATM
- |Check
- |Credit Card
- |Domestic Fund Transfers / Overseas Remittance
- |Loans
- |Direct Debit
- |Personal Profiling
- |Foreign Currency Deposit
- |Foreign Currency Cash
- |Premium Deposit
- |Balance Certificate
- |Statement / Bankbook (Tsucho)
- |Gold status
- |Total Average Monthly Wealth Management Balance
- |Yen Deposit
- |Private Banking
- |Tax Payment / Refund
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