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- What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?
- What is the requirements for non-Japanese national loan applicants?
- What is the SWIFT CODE for SMBC Trust Bank PRESTIA?
- What information is required to receive foreign currency transfers?
- My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)
FAQ within [ Products and Services ]
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Can I deposit foreign currency from a domestic ATM?
No, you cannot. Only Japanese Yen is accepted. However, USD and EUR bills can be deposited at the branch counter. Foreign currency cash handling... Show Detail
- No：1234
- Displayed Date：2022/03/25 11:45
- Updated DTM：2024/02/20 16:33
- Search by narrowing down Category： Branch and ATM , Foreign Currency Cash
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I cannot use my GLOBAL PASS® at an online shopping site. What may be the possible cause?
Please refer to the following cases when you are having a trouble with online shopping. Your payment exceeding your Shopping Limit The paymen... Show Detail
- No：284
- Displayed Date：2023/08/31 09:00
- Updated DTM：2024/03/26 09:14
- Search by narrowing down Category： Trouble in Use
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I have not yet registered my seal or signature with your bank. How do I place a direct ...
For Account Holders with an Account Opening Date on or before December 31, 2021 For all the transaction and service orders via mail, the seal/sign... Show Detail
- No：1078
- Displayed Date：2022/01/04 09:29
- Updated DTM：2023/10/24 14:34
- Search by narrowing down Category： Direct Debit
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How can I apply for the loan and what is the required documents? How long will it take ...
You may apply through branch, Loan Promotion Department or by postal mail. Please see here for the list of required documents for the credit rev... Show Detail
- No：873
- Displayed Date：2021/03/26 10:00
- Updated DTM：2024/02/27 15:24
- Search by narrowing down Category： Loans
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How can I receive a domestic fund transfer in Yen?
You will need the following information for receiving Yen from domestic financial institutions. Please find required information below; ... Show Detail
- No：281
- Displayed Date：2021/03/04 09:00
- Updated DTM：2023/12/29 16:28
- Search by narrowing down Category： Domestic Fund Transfers
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There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". The procedure varies depending on the type of PIN and the custo... Show Detail
- No：1045
- Displayed Date：2021/11/12 11:14
- Updated DTM：2023/12/28 11:56
- Search by narrowing down Category： PIN , PIN , PIN , Trouble in Use
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I lost my Cash Card (lost or stolen).
If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For... Show Detail
- No：1043
- Displayed Date：2021/11/12 11:15
- Updated DTM：2024/01/23 14:10
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
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Can I use GLOBAL PASS on Apple Pay?
Unfortunately, you cannot use GLOBAL PASS on Apple Pay. Other apps and sites you can use GLOBAL PASS are available onMajor Online Shopping Sites /... Show Detail
- No：1209
- Displayed Date：2022/03/23 15:25
- Updated DTM：2024/02/26 16:19
- Search by narrowing down Category： Use of GLOBAL PASS®
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How can I change my PIN numbers for GLOBAL PASS®?
There are two types of PIN number for GLOBAL PASS®: "Domestic Cash Card PIN" and "Debit PIN." The former is for the use of ATMs in Japan and for J-... Show Detail
- No：236
- Displayed Date：2021/03/01 00:00
- Updated DTM：2024/02/27 15:31
- Search by narrowing down Category： PIN
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Which airport lounges do I have access to?
SMBC Trust Bank Credit Card holders have access to lounges at major airports in Japan and Honolulu, Hawaii. For details, please see below. (Available only ... Show Detail
- No：1694
- Displayed Date：2023/08/08 18:41
- Search by narrowing down Category： Credit Card
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