Frequently Asked Questions
There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". The procedure varies depending on the type of PIN and the custo... Show Detail
I lost my Cash Card (lost or stolen).
If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For... Show Detail
What is the jurisdiction of tax residence?
The jurisdiction of tax residence refers to a country or region based on the classifications below. Individual or corporate customers submitting a Sel... Show Detail
I need a copy of bankbook (tsucho).
PRESTIA does not issue a bankbook (tsucho). You can find the following information displayed on Japanese version of PRESTIA Online / PRESTIA Mobile TOP s... Show Detail
I have not yet registered my seal or signature with your bank. Can I make transaction/s...
For Account Holders with an Account Opening Date on or before December 31, 2021 For all the transaction and service orders via mail, the seal/sign... Show Detail
How can I check if I already notified My Number (Individual Number)?
You can check via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > Manage Information and Services PRESTIA Online, PRE... Show Detail
Where can I find my PRESTIA MultiMoney Account Number?
PRESTIA MultiMoney Account Number (the same 8 digit number for Yen and foreign currency) is on "Balance Summary". Online banking > Accounts > Balanc... Show Detail
Can I close my account online?
Yes. Please see here for the procedure. Show Detail
What is the difference between Yen Savings account and PRESTIA MultiMoney Yen Savings D...
Yen Savings account is for basic transactions, such as cash deposits and withdrawals, checking your balance with Cash Card or GLOBALL PASS®.Yen Sav... Show Detail
Where can I find my branch name?
You can check your branch name and branch code on e-statements (including statements). e-statement PRESTIA Online, PRESTIA Mobile Menu &... Show Detail
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