- FAQ by Category > Procedures (Open an Account, Changing Personal Details, etc.)
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FAQ within [ Procedures (Open an Account, Changing Personal Details, etc.) ]
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What are the required/acceptable ID documents for account application via Internet?
They vary depending on what option you choose. Please see the followings: with a Smartphone (1 ID - Selfie option) Please... Show Detail
- No：216
- Displayed Date：2020/12/25 22:32
- Search by narrowing down Category： Open an Account
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What is the deference between Yen Savings account and PRESTIA MultiMoney Yen Savings De...
Yen Savings account is for basic transactions, such as cash deposits and withdrawals, checking your balance with Cash Card or GLOBALL PASS®.Yen Sav... Show Detail
- No：961
- Displayed Date：2021/06/24 11:00
- Search by narrowing down Category： Open an Account , Others , Others
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The procedure depends on which PIN (4 digits) you forgot. Domestic Cash Card PIN Used at domestic ATMs or to shop at J-Debit merchants P... Show Detail
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I lost my Cash Card (lost or stolen).
If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For... Show Detail
- No：1043
- Displayed Date：2021/11/12 11:15
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
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How can I check my Katakana Name registered?
You can check your Katakana Name on Japanese version of our Online banking (SMBC Trust Bank App, PRESTIA Online, PRESTIA Mobile). *Katakana Name is not a... Show Detail
- No：1252
- Displayed Date：2022/03/25 11:44
- Search by narrowing down Category： Account Holder's Name
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My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)
When you insert your card for balance inquiry or withdrawal and the ATM machine does not accept the card (e.g. your card comes out before entering ... Show Detail
- No：1044
- Displayed Date：2021/11/12 11:14
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
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When I opened my account (opened after October 1, 2019), I registered my "Status of Res...
Please renew your "Period of Stay" and notify us before the expiration date. If you are going to leave Japan wit... Show Detail
- No：277
- Displayed Date：2020/12/25 22:33
- Search by narrowing down Category： Notification of Status of Residence / Period of Stay (Date of Expiration) , Notification of Status of Residence / Period of Stay (Date of Expiration)
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How can I register my Katakana Name?
Please register by one of the following methods. By Mail To register your Katakana Name, please download and fill out “Kana Name Registration... Show Detail
- No：1253
- Displayed Date：2022/03/25 11:44
- Updated DTM：2022/05/25 09:54
- Search by narrowing down Category： Account Holder's Name
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Where can I download application forms on your website?
The application forms you can download are available from "Change Profiles and Download Forms". Top > Service > Change Profiles and Down... Show Detail
- No：1040
- Displayed Date：2021/11/12 11:16
- Search by narrowing down Category： Application forms
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When are OECD CRS notification forms required?
On January 1, 2017, a partial revision to the Act on Special Provisions, Etc. of the Income Tax Act, the Corporation Tax Act, and the Local Tax Act Inciden... Show Detail
- No：214
- Displayed Date：2022/01/01 00:05
- Updated DTM：2022/03/04 10:33
- Search by narrowing down Category： OECD CRS , Open an Account , Address Change