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- What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?
- What is the requirements for non-Japanese national loan applicants?
- What is the SWIFT CODE for SMBC Trust Bank PRESTIA?
- What information is required to receive foreign currency transfers?
- My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)
FAQ within [ Products and Services ]
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I lost my Cash Card (lost or stolen).
If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For... Show Detail
- No：1043
- Displayed Date：2021/11/12 11:15
- Updated DTM：2024/01/23 14:10
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
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There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". The procedure varies depending on the type of PIN and the custo... Show Detail
- No：1045
- Displayed Date：2021/11/12 11:14
- Updated DTM：2023/12/28 11:56
- Search by narrowing down Category： PIN , PIN , PIN , Trouble in Use
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How can I receive a domestic fund transfer in Yen?
You will need the following information for receiving Yen from domestic financial institutions. Please find required information below; ... Show Detail
- No：281
- Displayed Date：2021/03/04 09:00
- Updated DTM：2023/12/29 16:28
- Search by narrowing down Category： Domestic Fund Transfers
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How can I apply for the loan and what is the required documents? How long will it take ...
You may apply through branch, Loan Promotion Department or by postal mail. Please see here for the list of required documents for the credit rev... Show Detail
- No：873
- Displayed Date：2021/03/26 10:00
- Updated DTM：2024/02/27 15:24
- Search by narrowing down Category： Loans
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I have not yet registered my seal or signature with your bank. How do I place a direct ...
For Account Holders with an Account Opening Date on or before December 31, 2021 For all the transaction and service orders via mail, the seal/sign... Show Detail
- No：1078
- Displayed Date：2022/01/04 09:29
- Updated DTM：2023/10/24 14:34
- Search by narrowing down Category： Direct Debit
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I cannot use my GLOBAL PASS® at an online shopping site. What may be the possible cause?
Please refer to the following cases when you are having a trouble with online shopping. Your payment exceeding your Shopping Limit The paymen... Show Detail
- No：284
- Displayed Date：2023/08/31 09:00
- Updated DTM：2024/03/26 09:14
- Search by narrowing down Category： Trouble in Use
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Can I deposit foreign currency from a domestic ATM?
No, you cannot. Only Japanese Yen is accepted. However, USD and EUR bills can be deposited at the branch counter. Foreign currency cash handling... Show Detail
- No：1234
- Displayed Date：2022/03/25 11:45
- Updated DTM：2024/02/20 16:33
- Search by narrowing down Category： Branch and ATM , Foreign Currency Cash
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If I have a trouble with my credit card (PRESTIA Visa GOLD CARD), who should I contact?
If you have a problem with your credit card (including lost or stolen), please contact Sumitomo Mitsui Credit Card below. Related information ... Show Detail
- No：250
- Displayed Date：2020/12/25 22:33
- Updated DTM：2023/12/26 12:56
- Search by narrowing down Category： Credit Card
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Can I deposit or cash a foreign check at SMBC Trust Bank?
An account holder with SMBC Trust Bank can deposit a foreign check. Please bring your check to our branch. We need to verify your check to see if w... Show Detail
- No：239
- Displayed Date：2020/12/25 22:33
- Updated DTM：2024/02/28 11:21
- Search by narrowing down Category： Check , Branch and ATM , Deposit Checks
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To use "V Point", rewarded based on eligible banking transactions for PRESTIA Visa Card holders, please check here for details. (Please switch the... Show Detail
- No：1225
- Displayed Date：2022/03/23 15:27
- Search by narrowing down Category： Credit Card
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