Frequently Asked Questions
I would like to know about Gold statuses and service renewal.
For requirements and privileges for PRESTIA GOLD PREMIUM, PRESTIA GOLD, and PRESTIA DIGITAL GOLD, please refer to Special website here. We also have FAQ a... Show Detail
Prompted to enter 6-digit PIN at an overseas ATM.
Please input GLOBAL PASS 4-digit Debit PIN and press Enter. No "00" are necessary in front of or after Debit PIN. Some ATMs may not accept 4-digi... Show Detail
I received an Alert Email, but I didn't use GLOBAL PASS®.
Please confirm the transaction details of the Email you received on GLOBAL PASS Member's Website. When you recognize the shop name on Transaction ... Show Detail
Why is a transaction shown "Not Fixed" on GLOBAL PASS Member's Website?
When you withdraw cash at overseas ATMs or shop at Visa/iD merchants, the transaction will be displayed on GLOBAL PASS Member's Website Account Activities.... Show Detail
When do you send GLOBAL PASS® after opening an account via Internet?
GLOBAL PASS is usually sent out in one week from the account open date. GLOBAL PASS is sent from our vendor VJA as a Japan Post simplified registered mail... Show Detail
I want to make Cross Currency Transactions.
You can make Cross Currency Transactions via online banking. Buy / Sell FX, Foreign Currency Deposit Service, Order Watch > Cross Currency Tran... Show Detail
GLOBAL PASS is a cash card with multi currency Visa debit function which can be used at Visa/iD merchants or domestic/overseas ATMs. You can pay or withdr... Show Detail
Why is ANA Number on ANA MILEAGE CLUB GLOBAL PASS different from ANA Number provided wh...
A new ANA Number is issued for ANA Mileage Club member who already has an existing ANA Number. By providing your ANA Number when you apply for GLOB... Show Detail
Is there a limit to the number of miles that can be accrued depending on the amount of ...
There is no maximum limit. Miles benefits will be provided based on yearly increase in the foreign currency deposit of the Total Average Monthly Re... Show Detail
I want to delete a domestic payee.
For how to delete a domestic payee, see the Various Procedures page for details. Show Detail
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