The procedure depends on which PIN (4 digits) you forgot.
Domestic Cash Card PIN
Used at domestic ATMs or to shop at J-Debit merchants
Please have your T-PIN ready and contact PRESTIA Phone Banking.
We will set a randomly generated Domestic Cash Card PIN and have it sent to your registered address.
Forgot both Domestic Cash Card PIN and T-PIN?
Request an application to an operator. Please fill it out and mail it to us.
We will set randomly generated Domestic Cash Card PIN and T-PIN, and have them sent to your registered address.
Debit PIN
Used to shop at Visa/iD merchants and at overseas ATMs
If you forgot Debit PIN, you need to have your GLOBAL PASS reissued with a fee .
Please contact PRESTIA Phone Banking and request an application.
T-PIN
Used for :PRESTIA Phone Banking
First Time User Registration for Online banking
Forgot User ID/Password on Online banking
Please download the form from here , fill it out, and mail it to us using Address Label .
We will set a randomly generated T-PIN and have it sent to your registered address.
For Inquiries:
Account Holders:
Phone numbers:
0120-110-330From within Japan (Toll-Free)
Available 24hr 365 days
81-46-401-2100From Overseas (Charges apply)
Available 24hr 365 days