Frequently Asked Questions
I want to start Foreign Currency Deposit Service.
You can apply for Foreign Currency Deposit Service via online banking 24h/365d. Online banking "Buy / Sell FX, Foreign Currency Deposit S... Show Detail
ATM withdrawal / shopping made from Yen Savings Account was refunded in foreign currenc...
The refund may be made in foreign currency when ATM withdrawal / shopping (including online) overseas made with GLOBAL PASS® from Yen Savings Accou... Show Detail
Can I change the branch I opened the account with?
We are sorry, but you cannot change the branch you opened the account with. Show Detail
What are the transaction limits on my Cash Card?
For transaction limits (Limit Control) on your Cash Card, see below. GLOBAL PASS® holder See here for details. Non GLOBAL PASS holde... Show Detail
Will I be charged a fee for changing ANA MILEAGE CLUB GLOBAL PASS to GLOBAL PASS® or th...
Yes. Reissuance feewill be charged. Please contact PRESTIA Phone Banking to request an application form if you would like to switch the type of GL... Show Detail
My GLOBAL PASS®'s expiration date is approaching. Is there anything I should do?
No. Your GLOBAL PASS will be automatically renewed, so you do not need to do anything or contact the bank for renewal.Please make sure that your registered... Show Detail
I want to register an overseas payee.
How to register an overseas payee depends on your registered address and whether you have a token. See the Various Procedures page to find out the proce... Show Detail
I want to know the Premium Deposit interest rates.
You can check the interest rates via online banking Premium Deposit (Structured Deposit) "Input Transaction Details". STEP 1Sign On and access to the men... Show Detail
How much is the foreign exchange commission?
Please refer to the Service Fee List for our foreign exchange fees. Show Detail
Can I send foreign currency to another PRESTIA account?
Yes. Foreign currency can be sent to another PRESTIA account via online banking or PRESTIA Phone Banking.*1 Note that you need to preregister the account b... Show Detail
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