FAQ
If the overseas ATM owner fee is charged and the balance of that currency is insufficient, "GAIKA FULL BACK" is applied for the withdrawal amount a... Show Detail
Yes, "GAIKA FULL BACK" which is setup for main GLOBAL PASS® holder will be applied to (GLOBAL PASS® holder) family members also. There is no need f... Show Detail
What is a condition to receive statements by post free of charge?
The postal delivery of bank statements is free if any of the following conditions applies. That your status is PRESTIA GOLD/PRESTIA GOLD PREMIUM That you a... Show Detail
I want to know the Premium Deposit interest rates.
You can check the interest rates via online banking Premium Deposit (Structured Deposit) "Input Transaction Details". STEP 1Sign On and access to the men... Show Detail
How do I update E-mail Settings (PRESTIA Alert Service, PRESTIA Insight, Service and Campaign)?
You can change E-mail Settings via online banking (PRESTIA Online/PRESTIA Mobile/SMBC Trust Bank App). Please see here for more details. Show Detail
No. We terminated the issuance of demand drafts on 12/30/2022. Please consider using our wire transfer service. For how to make an overseas remittance,... Show Detail
What are service hours of Premium Deposit (Structured Deposit)?
Online banking service hours are 8:00 a.m. Monday - 4:59 a.m. Saturday. *Excluding system maintenance hours, Japanese holidays and December 31 through J... Show Detail
I want to make Premium Deposit transactions.
You can make Premium Deposit Transactions via online banking. PRESTIA Online, PRESTIA Mobile Menu > Investments & Reports > Premium Deposit(Struc... Show Detail
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