- FAQ by Category > Procedures (Open an Account, Changing Personal Details, etc.)
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FAQ within [ Procedures (Open an Account, Changing Personal Details, etc.) ]
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I have not yet registered my seal or signature with your bank. Can I make transaction/s...
For Account Holders with an Account Opening Date on or before December 31, 2021 For all the transaction and service orders via mail, the seal/sign... Show Detail
- No：1077
- Displayed Date：2022/01/04 09:28
- Updated DTM：2023/10/24 14:34
- Search by narrowing down Category： Application forms
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I need a copy of bankbook (tsucho).
PRESTIA does not issue a bankbook (tsucho). You can find the following information displayed on Japanese version of PRESTIA Online / PRESTIA Mobile TOP s... Show Detail
- No：1325
- Displayed Date：2022/07/15 09:54
- Search by narrowing down Category： Changing Personal Details , Statement / Bankbook (Tsucho)
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What is the jurisdiction of tax residence?
The jurisdiction of tax residence refers to a country or region based on the classifications below. Individual or corporate customers submitting a Sel... Show Detail
- No：215
- Displayed Date：2020/12/25 22:32
- Updated DTM：2022/03/04 10:37
- Search by narrowing down Category： OECD CRS , Open an Account , Address Change
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How can I check my Katakana Name registered?
You can check your Katakana Name on Japanese version of our Online banking (SMBC Trust Bank App, PRESTIA Online, PRESTIA Mobile). *Katakana Name is not a... Show Detail
- No：1252
- Displayed Date：2022/03/25 11:44
- Search by narrowing down Category： Account Holder's Name
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There are three types of PINs: "Domestic Cash Card PIN" "Debit PIN" and "T-PIN". The procedure varies depending on the type of PIN and the custo... Show Detail
- No：1045
- Displayed Date：2021/11/12 11:14
- Updated DTM：2023/12/28 11:56
- Search by narrowing down Category： PIN , PIN , PIN , Trouble in Use
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I lost my Cash Card (lost or stolen).
If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For... Show Detail
- No：1043
- Displayed Date：2021/11/12 11:15
- Updated DTM：2024/01/23 14:10
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
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For which transactions is My Number (Individual Number/ Corporate Number) required?
The usage and implementation of My Number (Individual Number/ Corporate Number) has started from January 2016. My Number is used to efficiently ma... Show Detail
- No：211
- Displayed Date：2020/12/25 22:32
- Updated DTM：2024/02/28 11:18
- Search by narrowing down Category： My Number (Individual Number/ Corporate Number)
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Can overseas residents or foreign nationals open an account with PRESTIA?
We do not accept new account application from overseas residents. Foreign nationals, who have resident registration (or alien registration) in J... Show Detail
- No：1584
- Displayed Date：2023/03/17 15:25
- Updated DTM：2023/12/29 16:31
- Search by narrowing down Category： Open an Account
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Can I deposit or cash a foreign check at SMBC Trust Bank?
An account holder with SMBC Trust Bank can deposit a foreign check. Please bring your check to our branch. We need to verify your check to see if we can c... Show Detail
- No：239
- Displayed Date：2020/12/25 22:33
- Updated DTM：2024/04/25 13:17
- Search by narrowing down Category： Check , Branch and ATM , Deposit Checks
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How do I register or renew my "Status of Residence" and "Period of Stay" (Date of Expir...
Please notify us by one of the following methods. By online banking or postal mail Please see here for details. At a Branch Should you requ... Show Detail
- No：271
- Displayed Date：2023/11/22 08:03
- Search by narrowing down Category： Notification of Status of Residence / Period of Stay (Date of Expiration) , Notification of Status of Residence / Period of Stay (Date of Expiration)
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