Frequently Asked Questions
Do I have access to airport lounges?
with GLOBAL PASS®. Show Detail
How do I update my E-mail Address registered with PRESTIA?
service that delivers concise and timely financial information interpreted from a global perspective. *Only available in Japanese. Does not support mobile phone E Show Detail
What is the difference between Yen Savings account and PRESTIA MultiMoney Yen Savings D...
premiums, etc. * Yen Savings account number is 7 digits number which can be found on your GLOBAL PASS, or the last 7 digits number which can be found on your Cash Show Detail
I lost my Cash Card (lost or stolen).
GLOBAL PASS®, you can suspend the card usage by yourself for overseas ATM withdrawal and Visa/iD shopping via GLOBAL PASS Member's Website. (Manage Services Show Detail
Can I withdraw foreign currency in my account from ATMs?
"GLOBAL PASS® When using Overseas". Show Detail
The deposit is deducted from my account. How is it going to be refunded?
When you use GLOBAL PASS® for merchants such as hotel, rent-a-car, pay phone or vending machine, deposit may be immediately deducted from your Show Detail
How much is the overseas ATM withdrawal fee?
GLOBAL PASS® transaction fee is free when withdrawing from overseas ATMs. The local ATM owners may separately charge the ATM usage fee. Foreign Show Detail
What are the conditions to apply for a Family Card?
The conditions to apply for a GLOBAL PASS® Family Card are as follows. Applied by the account holder Up to two Family Cards per account 16 years or Show Detail
What can I do on Online banking? (PRESTIA Online / PRESTIA Mobile / App)
○ ○ Premium Deposit (Structured Deposit) ○ ○ Various services E-mail Registration / Maintenance ○ ○ Switching to GLOBAL PASS (Multi Currencies Visa Debit Show Detail
How can I start foreign currency deposit?
is complete The application is already complete when you are a GLOBAL PASS® holder or opened the account online after September 30, 2019. The application Show Detail
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