Frequently Asked Questions
How do I update my E-mail Address registered with PRESTIA?
service that delivers concise and timely financial information interpreted from a global perspective. *Only available in Japanese. Does not support mobile phone E Show Detail
What are the differences between U.S. Dollar Savings and PRESTIA MultiMoney USD Savings...
USD in cash after September 30, 2021. To withdraw USD at ATMs or shop in USD, please use GLOBAL PASS®. If you have not switched your cash cards to GLOBAL PASS Show Detail
What is the difference between Yen Savings account and PRESTIA MultiMoney Yen Savings D...
premiums, etc. * Yen Savings account number is 7 digits number which can be found on your GLOBAL PASS, or the last 7 digits number which can be found on your Cash Show Detail
I lost my Cash Card (lost or stolen).
GLOBAL PASS®, you can suspend the card usage by yourself for overseas ATM withdrawal and Visa/iD shopping via GLOBAL PASS Member's Website. (Manage Services Show Detail
Can I withdraw foreign currency in my account from ATMs?
"GLOBAL PASS® When using Overseas". Show Detail
The deposit is deducted from my account. How is it going to be refunded?
When you use GLOBAL PASS® for merchants such as hotel, rent-a-car, pay phone or vending machine, deposit may be immediately deducted from your Show Detail
How much is the overseas ATM withdrawal fee?
GLOBAL PASS® transaction fee is free when withdrawing from overseas ATMs. The local ATM owners may separately charge the ATM usage fee. Foreign Show Detail
What are the conditions to apply for a Family Card?
The conditions to apply for a GLOBAL PASS® Family Card are as follows. Applied by the account holder Up to two Family Cards per account 16 years or Show Detail
What can I do on Online banking? (PRESTIA Online / PRESTIA Mobile / App)
○ ○ Premium Deposit (Structured Deposit) ○ ○ Various services E-mail Registration / Maintenance ○ ○ Switching to GLOBAL PASS (Multi Currencies Visa Debit Show Detail
How can I start foreign currency deposit?
is complete The application is already complete when you are a GLOBAL PASS® holder or opened the account online after September 30, 2019. The application Show Detail
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