Frequently Asked Questions
Can I receive foreign currency remittance with my PRESTIA account?
Yes. You can transfer funds in foreign currency to your PRESTIA account.Please make sure to provide your 8 digit PRESTIA Multi Money Account Number... Show Detail
Is there a fee for receiving a foreign currency transfer?
We do not charge a handling fee for deposit. However, the intermediary bank may charge a fee before the funds arrive. Show Detail
How much is the fee for a transfer in foreign currency?
Overseas Fund Transfer Please see here. Foreign currency transfers to other banks in Japan Please see here. Foreign currency transfers to SMB... Show Detail
To use "V Point", rewarded based on eligible banking transactions for PRESTIA Visa Card holders, please check here for details. (Please switch the... Show Detail
What is Private Banking Service?
For the service and the products, please see here. Show Detail
How long does an overseas remittance take to reach the beneficiary?
Outgoing Fund Transfer It takes approximately a week. *It may vary depending on the processing by the intermediary bank(s). *If the be... Show Detail
Can I conduct transactions using a power of attorney?
We request that transactions be made by the account holder. In principle, we do not accept transactions by a power of attorney. A wide range of procedur... Show Detail
Can I set SMBC Trust Bank PRESTIA as a direct debit / auto debit account?
Yes. SMBC Trust Bank PRESTIA can be set as a direct debit / auto debit account for utility bills, tax payment, telecommunications service provider... Show Detail
How much is the domestic ATM fee (withdrawal / deposit)?
The domestic ATM fees using your Cash Card (withdrawal / deposit) are as follows. ATM Transaction fee ATMs installed at SMBC Trust Bank Bran... Show Detail
I lost my Cash Card (lost or stolen).
If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For... Show Detail
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