Frequently Asked Questions
Can I set SMBC Trust Bank PRESTIA as a direct debit / auto debit account?
Yes. SMBC Trust Bank PRESTIA can be set as a direct debit / auto debit account for utility bills, tax payment, telecommunications service provider... Show Detail
Can I have an ETC card issued for GLOBAL PASS®?
An ETC card cannot be issued for GLOBAL PASS. Consider applying for PRESTIA Visa Card if you do not have a credit card issued in Japan. An ETC card can be ... Show Detail
How can I check my account status?
You can check your status via online banking. For how to check your status, please see here. *A status is shown only for PRESTIA DIGITAL GO... Show Detail
Where can I find my branch name?
You can check your branch name and branch code on e-statements (including statements). e-statement PRESTIA Online, PRESTIA Mobile Menu &... Show Detail
What is the difference between Yen Savings account and PRESTIA MultiMoney Yen Savings D...
Yen Savings account is for basic transactions, such as cash deposits and withdrawals, checking your balance with Cash Card or GLOBALL PASS®.Yen Sav... Show Detail
When using GLOBAL PASS® overseas, what should I keep in mind?
When using GLOBAL PASS overseas, please check the following. Debit PIN Used at overseas ATMs and to shop at Visa merchants. GAIKA FULL BACK ... Show Detail
Where can I find my PRESTIA MultiMoney Account Number?
PRESTIA MultiMoney Account Number (the same 8 digit number for Yen and foreign currency) is on "Balance Summary". Online banking > Accounts > Balanc... Show Detail
Where is a PRESTIA branch near me?
To find information about branch address, business hours, and etc., please see here. Show Detail
How do I adjust transaction limit for shopping / overseas ATM use on GLOBAL PASS®?
You can change your transaction limit on the GLOBAL PASS Member's Website. Sign On to GLOBAL PASS Member's Website(vpass.jp/globalpass)and please ... Show Detail
How can I early repay? How much are the fees?
You may partially or fully early repay. Please see below for more details: <Partial early repayment> There are 2 types to partial... Show Detail
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