Frequently Asked Questions
Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail
I want to know the exchange rate for a transaction debited in Yen. (GLOBAL PASS®)
To check the exchange rate for a GLOBAL PASS transaction made with GAIKA FULL BACK® or in foreign currency other than our 17 applicable currencies ... Show Detail
I want to cancel Yen Time Deposit.
You can cancel Yen Time Deposit before maturity at our branch or through PRESTIA Phone Banking. Please note that you cannot cancel time deposit(s) in Jap... Show Detail
I want to delete an overseas payee.
For how to delete an overseas payee, see the Various Procedures page for details. Show Detail
Is there a parking lot at the branch?
There is no parking lot at our branch. Please contact us in advance if your consultation about asset management might take some time.Inquiry : Week... Show Detail
I want to delete / stop a Fixed Amount Automatic Remittance.
For how to delete / stop a Fixed Amount Automatic Remittance, see the Various Procedures page for details. Show Detail
What is branch business hours?
Our branch business hours and service provided at respective branch are available from here. Please choose the area and branch for details. Show Detail
I can't create my User ID on GLOBAL PASS Member's Website.
When creating your User ID, please make sure that you correctly input all the required fields. Name in Alphabet needs to be your name on your GL... Show Detail
ATM withdrawal / shopping made from Yen Savings Account was refunded in foreign currenc...
The refund may be made in foreign currency when ATM withdrawal / shopping (including online) overseas made with GLOBAL PASS® from Yen Savings Accou... Show Detail
How do I update E-mail Settings (PRESTIA Alert Service, PRESTIA Insight, Service and Ca...
You can change E-mail Settings via online banking (PRESTIA Online/PRESTIA Mobile/SMBC Trust Bank App). Please see here for more details. Show Detail
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