I want to check my domestic transfer history via online banking.

You can check your history of domestic fund transfers submitted via online banking (PRESTIA Online/PRESTIA Mobile/SMBC Trust Bank App) in the past 180 days (... Show Detail

Does PRESTIA offer an iDeCo account?

No. PRESTIA does not offer an iDeCo account. Show Detail

Even though I am a student, can I apply for the Loan Service?

No, students are not eligible to apply for the Loan Service. Show Detail

I want to know the cashback rate for GLOBAL PASS®.

Please refer to this page for information about the cashback rate. Show Detail

Do you have education loan available?

No, we do not have education loan. Show Detail

Are the bank transactions of family cardholders also included in the eligibility for credit card rewards?　

Family member transactions are ineligible for PRESTIA Visa GOLD CARD and PRESTIA Visa PLATINUM CARD PRESTIA Rewards. SMBC Trust Bank Credit Cards PRESTIA R... Show Detail

I want to request a bank reference.

For customers who need a bank reference, in principle, we issue a balance certificate. Please see here for details on our balance certificate and how to re... Show Detail

What are Cross Currency Transactions?

Cross Currency Transactions let you convert a foreign currency into another foreign currency. See here for details. Show Detail

Can I apply for a loan if the property which I plan to purchase does not meet the Building Standards Law (e.g., exceeding the Building Coverage Ratio or Floor Area Ratio)?

We do not accept loan applications for the purchase of properties that do not meet the Building Standard Law. However, for existing non-conforming ... Show Detail

What are service hours of Premium Deposit (Structured Deposit)?

Online banking service hours are 8:00 a.m. Monday - 4:59 a.m. Saturday. *Excluding system maintenance hours, Japanese holidays and December 31 through J... Show Detail

I want to register an overseas payee.

How to register an overseas payee depends whether your registered mobile phone number starts with 090/080/070 and contracted with a Japanese mobile carrier o... Show Detail

Can I visit the branch with my pet?

We regret to inform you that, for the safety and hygiene of our premises and in consideration of other customers, we kindly ask that you refrain from bringin... Show Detail

Is there a limit to the number of miles that can be accrued depending on the amount of foreign currency deposits of the ANA MILEAGE CLUB GLOBAL PASS?

The maximum miles to be rewarded are 10 million miles per year. Miles benefits will be provided based on yearly increase in the foreign currency de... Show Detail

I would like to know about Gold statuses and service renewal.

For requirements and privileges for PRESTIA GOLD PREMIUM, PRESTIA GOLD, and PRESTIA DIGITAL GOLD, please refer to Special website here. We also have FAQ a... Show Detail

I want to receive my GLOBAL PASS® with new expiry date earlier than scheduled.

Please perform required reissuance procedures three to six months prior to the month in which your GLOBAL PASS expires. For details, please check here. ... Show Detail

What is PRESTIA MultiMoney Credit ?

For the details of PRESTIA MultiMoney Credit (Overdraft secured by deposit), please refer to the page here. Customers who apply for PRESTIA MultiMoney Cre... Show Detail

Do you offer any special benefits if I transfer funds from overseas?

Yes. We offer you Transfer Funds From Overseas Program below. "Deposit yen and purchase foreign currency" plan "Transferring foreign currency funds" plan ... Show Detail

What are the procedures to be followed when the loan obligor becomes severely disabled or passes away?

Please contact the bank as soon as possible in case of Group Credit Life Insurance payment event arises or a possibility of payment arises respect to the o... Show Detail

What is the contact information regarding loans?

The contact information differs depending on the nature of your inquiry. For details, please refer to "contact information" under "Loans" on Inquir... Show Detail

What is Personal Profiling?

Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail