Frequently Asked Questions
Is there a specific explanation about the object persons of foreign PEPs?
(s) is/are Foreign PEPs, we ask you to submit official identification documents and confirm your asset and income statuses, etc. when you open an account Show Detail
I lost my Cash Card (lost or stolen).
If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For Show Detail
What should I do if it becomes error, even though I enter an OTP displayed on my token ...
to change address. PRESTIA Online Helpdesk For Account Holders / Internet banking and system inquiries 0120-410-956Available from mobile (Toll Show Detail
How can I change my PIN numbers for GLOBAL PASS®?
service. *1 Customers who opened an account on or before July 13, 2018 do not need to input a branch code. · This service may be unavailable at certain Show Detail
My token is lost, stolen or broken.
Replacement Token immediately via PRESTIA Online / PRESTIA Mobile to protect your account. Menu : Services > OTP (Replace Token) Menu : Services > OTP (Replace Show Detail
How much is the transaction limit on Cash Card and how do I change it?
To inquire and change the limit on Cash Card, see here. Note that Family Card transaction limit is included within the account holder's limit. Note Show Detail
Can I receive a replacement card for my GLOBAL PASS® overseas?
account holder or visit our branch after you return to Japan. Please check here for procedures you are required to perform after you receive a replacement card Show Detail
time deposit, you can choose to receive interest in Yen or in the currency of the deposit. Note that the interest payment account or currency cannot be changed Show Detail
How can I start foreign currency deposit?
is complete The application is already complete when you are a GLOBAL PASS® holder or opened the account online after September 30, 2019. The application Show Detail
When using GLOBAL PASS® overseas, what should I keep in mind?
This service allows you to make settlements by covering the full amount with your Yen Savings account if the balance of the transacting foreign currency in your Show Detail
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