- FAQ by Category > Products and Services
FAQ by Category
Frequently Asked Questions
Keyword Search
Popular FAQ
- What is the bank code or branch code of SMBC Trust Bank for domestic fund transfer?
- How do I update my E-mail Address registered with PRESTIA?
- I am non-resident. How do I make a domestic transfer (Furikomi)?
- What is Visa Secure (former name: Verified by Visa)?
- What is the SWIFT CODE for SMBC Trust Bank PRESTIA?
FAQ within [ Products and Services ]
-
Do you offer any special benefits if I transfer funds from overseas?
Yes. We offer you Transfer Funds From Overseas Program below. "Deposit yen and purchase foreign currency" plan "Transferring foreign currency funds" p... Show Detail
- No：2623
- Displayed Date：2024/09/03 14:10
- Search by narrowing down Category： Foreign Currency Deposit
-
How can I become a PRESTIA DIGITAL GOLD?
PRESTIA DIGITAL GOLD status will be applied automatically by the 20th of each month when your Total Average Monthly Wealth Management Balance for the prev... Show Detail
- No：2713
- Displayed Date：2024/09/12 09:47
- Search by narrowing down Category： Gold status
-
If I have a trouble with my credit card (PRESTIA Visa GOLD CARD), who should I contact?
If you have a problem with your credit card (including lost or stolen), please contact Sumitomo Mitsui Credit Card below. For SMBC Tru... Show Detail
- No：250
- Displayed Date：2020/12/25 22:33
- Updated DTM：2024/07/30 10:37
- Search by narrowing down Category： Credit Card
-
I have not yet registered my seal or signature with your bank. How do I place a direct ...
For Account Holders with an Account Opening Date on or before December 31, 2021 For all the transaction and service orders via mail, the seal/sign... Show Detail
- No：1078
- Displayed Date：2022/01/04 09:29
- Updated DTM：2023/10/24 14:34
- Search by narrowing down Category： Direct Debit
-
How do I adjust transaction limit for shopping / overseas ATM use on GLOBAL PASS®?
You can change your transaction limit on the GLOBAL PASS Member's Website. Sign On to GLOBAL PASS Member's Website(vpass.jp/globalpass)and please ... Show Detail
- No：228
- Displayed Date：2021/04/16 09:30
- Updated DTM：2024/04/25 18:22
- Search by narrowing down Category： Limit Control , Limit Control
-
I just received GLOBAL PASS®. Do I need to do anything before using it?
Please follow the steps here before using your GLOBAL PASS. Show Detail
- No：979
- Displayed Date：2022/09/14 09:00
- Updated DTM：2024/02/26 16:19
- Search by narrowing down Category： Open an Account , Use of GLOBAL PASS®
-
How can I receive a domestic fund transfer in Yen?
You will need the following information for receiving Yen from domestic financial institutions. Please find required information below; ... Show Detail
- No：281
- Displayed Date：2021/03/04 09:00
- Updated DTM：2023/12/29 16:28
- Search by narrowing down Category： Domestic Fund Transfers
-
My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)
If any of the following should occur, we recommend that you have your cash card reissued, as the magnetism, etc. may have been damaged or weakened. Ex. ... Show Detail
- No：1044
- Displayed Date：2021/11/12 11:14
- Updated DTM：2024/09/12 09:43
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
-
Where can I find my branch name?
You can check your branch name and branch code on e-statements (including statements). e-statement PRESTIA Online, PRESTIA Mobile Menu &... Show Detail
- No：2024
- Displayed Date：2023/12/27 14:25
- Updated DTM：2024/02/26 16:15
- Search by narrowing down Category： Open an Account , Branch and ATM
-
Can I change the branch I opened the account with?
We are sorry, but you cannot change the branch you opened the account with. Show Detail
- No：1203
- Displayed Date：2022/03/23 15:24
- Updated DTM：2024/04/25 18:01
- Search by narrowing down Category： Branch and ATM
181-190 of Total 223