Frequently Asked Questions
The deposit is deducted from my account. How is it going to be refunded?
When you use GLOBAL PASS® for merchants such as hotel, rent-a-car, pay phone or vending machine, deposit may be immediately deducted from your acco... Show Detail
GAIKA FULL BACK is a service for GLOBAL PASS. Please see here for details. Show Detail
If I switch my Banking Card to GLOBAL PASS®, what happens to Banking Card (and PRESTIA ...
<If you have a card issued by September 30, 2019(*) and obtain a GLOBAL PASS®> Your SMBC Trust Bank Banking Card or PRESTIA Gaika Cash Car... Show Detail
I want to cancel direct debit / auto debit.
To cancel a direct debit / auto debit payment set on your account, please contact the service provider. When you do not recognize who is deducti... Show Detail
When ZIP Code input is required in the United States, can I use GLOBAL PASSⓇ?
No. In the United States, residential ZIP Code* input is required at some gas stations. If you try to input Debit PIN or other numbers instead of Z... Show Detail
What kind of insurance does GLOBAL PASS® cover?
We offer "Shopping Protection Insurance (Floater Insurance)" which compensates for damages or thefts of the products purchased with GLOBAL PASS. Please se... Show Detail
Can I charge Suica or PASMO with GLOBAL PASS®?
You can charge Suica or PASMO with GLOBAL PASS. However, auto-charge is not available. Show Detail
I want to confirm the Kana name of the branch.
Refer to the table below. Branch Name Katakana Branch Name Branch Code Sapporo サッポロ 035 Aoyama アオヤマ 020 Akasaka アカサカ 731 ... Show Detail
Can I make a deposit / withdrawal / domestic fund transfer (Furikomi) with coins at ATMs?
For acceptance of coins at ATMs located in PRESTIA and SMBC branches, see below. Available Hours: Weekdays 8:45-18:00 Deposit Domestic Tr... Show Detail
Where can I exchange foreign currency?
Foreign currency exchange is available at SMBC Trust Bank branches (notes only). Branch[Branches] SMBC Trust Bank Nationwide Branch Network [Business H... Show Detail
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