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How do I update my E-mail Address registered with PRESTIA?
Service An alert E-mail will be sent for the following activities. Card Usage (withdrawal, domestic transfer, and shopping) Invalid Domestic Cash Card PIN Show Detail
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How much is the transaction limit on Cash Card and how do I change it?
To inquire and change the limit on Cash Card, see here. Note that Family Card transaction limit is included within the account holder's limit. Not... Show Detail
- No：1250
- Displayed Date：2022/03/25 11:44
- Updated DTM：2023/10/24 14:35
- Search by narrowing down Category： Limit Control , Branch and ATM , Limit Control , Family Card , Family Card
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Why do I need to notify my "Status of Residence" and "Period of Stay" (Date of Expirati...
We at SMBC Trust Bank are committed to helping foreign nationals with bank accounts and banking services. In order to continue with this commitm... Show Detail
- No：270
- Displayed Date：2023/11/22 08:03
- Updated DTM：2023/12/29 16:33
- Search by narrowing down Category： Notification of Status of Residence / Period of Stay (Date of Expiration)
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I lost my Cash Card (lost or stolen).
If you had your Cash Card lost or stolen, we will stop your card to secure your account and have it reissued. Please contact us immediately. For... Show Detail
- No：1043
- Displayed Date：2021/11/12 11:15
- Updated DTM：2024/01/23 14:10
- Search by narrowing down Category： Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
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GLOBAL PASS® doesn't work at overseas ATMS.
When you cannot withdraw cash from overseas ATMs, here are some possibilities. Debit PIN input incorrect. Withdrawal amount exceeding the Show Detail
- No：1438
- Displayed Date：2022/12/13 09:54
- Updated DTM：2024/03/13 12:14
- Search by narrowing down Category： Trouble in Use
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When using GLOBAL PASS® overseas, what should I keep in mind?
When using GLOBAL PASS overseas, please check the following. Debit PIN Used at overseas ATMs and to shop at Visa merchants. GAIKA FULL BACK Show Detail
- No：1221
- Displayed Date：2022/03/23 15:27
- Updated DTM：2024/03/14 16:58
- Search by narrowing down Category： Use of GLOBAL PASS®
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What is Visa Secure (former name: Verified by Visa)?
Visa Secure protects your transactions from unauthorized use by a third party. It becomes active after registration for GLOBAL PASS Member's Website is co... Show Detail
- No：283
- Displayed Date：2022/09/14 09:00
- Updated DTM：2023/05/09 11:39
- Search by narrowing down Category： Others
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What are the conditions to apply for a Family Card?
The conditions to apply for a GLOBAL PASS® Family Card are as follows. Applied by the account holder Up to two Family Cards per account 16 years or ol... Show Detail
- No：1412
- Displayed Date：2022/12/23 10:41
- Updated DTM：2023/09/13 18:26
- Search by narrowing down Category： Family Card
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I have not yet registered my seal or signature with your bank. How do I place a direct ...
your form, we will call your registered phone number and ask you to enter your T-PIN over the phone to go through a telephone personal verification procedure. 3 Show Detail
- No：1078
- Displayed Date：2022/01/04 09:29
- Updated DTM：2023/10/24 14:34
- Search by narrowing down Category： Direct Debit
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I have not yet registered my seal or signature with your bank. Can I make transaction/s...
call your registered phone number and ask you to enter your T-PIN over the phone to go through a telephone personal verification procedure. 3.Once the Show Detail
- No：1077
- Displayed Date：2022/01/04 09:28
- Updated DTM：2023/10/24 14:34
- Search by narrowing down Category： Application forms
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