Frequently Asked Questions
When are OECD CRS notification forms required?
for tax purposes, taxpayer ID number for that jurisdiction, etc. In case the jurisdiction of residence is a foreign jurisdiction, indication of taxpayer Show Detail
I have not yet registered my seal or signature with your bank. How do I place a direct ...
your form, we will call your registered phone number and ask you to enter your T-PIN over the phone to go through a telephone personal verification procedure. 3 Show Detail
I have not yet registered my seal or signature with your bank. Can I make transaction/s...
call your registered phone number and ask you to enter your T-PIN over the phone to go through a telephone personal verification procedure. 3.Once the Show Detail
If I switch my Banking Card to GLOBAL PASS®, what happens to Banking Card (and PRESTIA ...
PRESTIA Gaika Cash Card. Yen Savnings Account number DOES NOT change. Show Detail
Why do I need to notify my "Status of Residence" and "Period of Stay" (Date of Expirati...
commitment, it is important that we update the residential status of our customers. Recently, there has been an increase in the number of telephone and banking scams Show Detail
My GLOBAL PASS® has expired, but I haven't received a replacement card yet.
Within Japan 0120-110-330 (toll-free) If the above phone number is not available. 046-401-2100 (charges apply) From overseas 81-46-401-2100 (charges Show Detail
Can I receive a replacement card for my GLOBAL PASS® overseas?
. Contact Within Japan 0120-110-330 (toll-free) If the above phone number is not available. 046-401-2100 (charges apply) From overseas 81-46-401 Show Detail
If I have a trouble with my credit card (PRESTIA Visa GOLD CARD), who should I contact?
(excluding December 30 through January 3) *Please ask for an English-speaking operator. Emergency contact number for lost / stolen Credit Show Detail
I lost my Cash Card (lost or stolen).
have not done so, yet. Emergency contact number for lost/stolen Cash Cards (24 hours a day, 365 days a year) In Japan: 046-401-2126 (charges apply) From Show Detail
I want to check my domestic transfer (Furikomi) history.
account number, contact PRESTIA Phone Banking. Contact Us PRESTIA Phone Banking 0120-110-330(Within Japan/Toll-free) 81-46-401-2100(From Show Detail
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