Frequently Asked Questions
What are the conditions to apply for a Family Card?
The conditions to apply for a GLOBAL PASS® Family Card are as follows. Applied by the account holder Up to two Family Cards per account 16 years or ol... Show Detail
Can I deposit or cash a foreign check at SMBC Trust Bank?
. If the check is found to be dishonored, a specified check return fee will be additionally charged. Any additional fee claimed by the payable bank will also be Show Detail
How can I change my PIN numbers for GLOBAL PASS®?
want to use your GLOBAL PASS® again, GLOBAL PASS® reissue will require a 1,100 yen of reissuance fee (including tax). Call PRESTIA Phone Banking and press "0" in Show Detail
What is the difference between Yen Savings account and PRESTIA MultiMoney Yen Savings D...
Yen Savings account is for basic transactions, such as cash deposits and withdrawals, checking your balance with Cash Card or GLOBALL PASS®.Yen Sav... Show Detail
I received an Alert Email, but I didn't use GLOBAL PASS®.
. shopping with iD at merchants, online shopping, public transportation) Recurring payments (menbership fee), debit card validity check Cash back made by the shop such Show Detail
Can I cancel a domestic transfer (Furikomi) I made?
instructed you to request a "kumimodoshi" from the remitting bank. In such cases, please request a "kumimodoshi" from our bank. Refer to Service Charge for the fee Show Detail
What cases happen the difference amount between the refund is caused by cancellation by...
) (The exchange rate of refund is calculated by deducting the overseas administration fee from refund exchange rate.) *3% is the overseas administration fee Show Detail
What is Group Credit Life Insurance? What are the procedures to be followed in the even...
Details for Group Credit Life Insurance, please see here. Please contact the bank as soon as possible in case of insurance payment event arises ... Show Detail
I lost my Cash Card (lost or stolen).
and Verizon (landline only). *The above terms are subject to change. To reissue a GLOBAL PASS, reissuance fee will apply. Apply at a branch or call PRESTIA Show Detail
Do you issue a bankbook (tsucho)?
) *We reissue Statements within the past 10 years from the request date. *Refer to Service Charges for reissuance fee. Show Detail
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