Frequently Asked Questions
I want to reissue my Cash Card.
banking. See here for details. *There will be a fee to reissue GLOBAL PASS except when switching from Banking Card to GLOBAL PASS or Cash Card is damaged (in Show Detail
will be a fee to issue a new Family Card. Switching Supplementary Card to GLOBAL PASS Family Card is free. Show Detail
Do you issue a bankbook (tsucho)?
) *We reissue Statements within the past 10 years from the request date. *Refer to Service Charges for reissuance fee. Show Detail
I lost my Cash Card (lost or stolen).
and Verizon (landline only). *The above terms are subject to change. To reissue a GLOBAL PASS, reissuance fee will apply. Apply at a branch or call PRESTIA Show Detail
What is Group Credit Life Insurance? What are the procedures to be followed in the even...
Details for Group Credit Life Insurance, please see here. Please contact the bank as soon as possible in case of insurance payment event arises ... Show Detail
What cases happen the difference amount between the refund is caused by cancellation by...
) (The exchange rate of refund is calculated by deducting the overseas administration fee from refund exchange rate.) *3% is the overseas administration fee Show Detail
Can I cancel a domestic transfer (Furikomi) I made?
instructed you to request a "kumimodoshi" from the remitting bank. In such cases, please request a "kumimodoshi" from our bank. Refer to Service Charge for the fee Show Detail
I received an Alert Email, but I didn't use GLOBAL PASS®.
. shopping with iD at merchants, online shopping, public transportation) Recurring payments (menbership fee), debit card validity check Cash back made by the shop such Show Detail
What is the difference between Yen Savings account and PRESTIA MultiMoney Yen Savings D...
Yen Savings account is for basic transactions, such as cash deposits and withdrawals, checking your balance with Cash Card or GLOBALL PASS®.Yen Sav... Show Detail
How can I change my PIN numbers for GLOBAL PASS®?
want to use your GLOBAL PASS® again, GLOBAL PASS® reissue will require a 1,100 yen of reissuance fee (including tax). Call PRESTIA Phone Banking and press "0" in Show Detail
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