Frequently Asked Questions
How can I check Total Average Monthly Relationship Balance of my account?
waiver of the monthly account maintenance fee and ATM fees. Show Detail
I lost my Cash Card (lost or stolen).
GLOBAL PASS®, you can suspend the card usage by yourself for overseas ATM withdrawal and Visa/iD shopping via GLOBAL PASS Member's Website. (Manage Services Show Detail
I am non-resident. How do I make a domestic transfer (Furikomi)?
payee) using a token via online banking or at an SMBC ATM using Cash Card. To make a transfer in yen from your account to a domestic financial institution Show Detail
What are the differences between U.S. Dollar Savings and PRESTIA MultiMoney USD Savings...
Both are savings account in US Dollar. The differences are as follows. U.S. Dollar Savings (account number: 7 digits) You can use this accoun... Show Detail
When using GLOBAL PASS® overseas, what should I keep in mind?
When using GLOBAL PASS overseas, please check the following. Debit PIN Used at overseas ATMs and to shop at Visa merchants. GAIKA FULL BACK ... Show Detail
A Family Card is a GLOBAL PASS® for your family. It can be used to withdraw cash from ATMs domestic/abroad and to make purchases at Visa/iD merchan... Show Detail
Why do I not receive benefits even I used my GLOBAL PASS® overseas?
GLOBAL PASS Eligible transactions are shopping overseas, including online shopping. However, Account Funding Transaction (AFT*) and Origina... Show Detail
Can I still use a non-GLOBAL PASS® cash card?
Banking Card (International Cash Card) Domestic: You can still use it. Overseas: You can no longer use it.* PRESTIA Gaika Cash Card (a c... Show Detail
What is the difference between GLOBAL PASS Member's Website and online banking?
shopping and overseas ATM usage (date, merchant, amount, etc.) Change settings for GLOBAL PASS (change the transaction limit, etc.) Online Banking View Show Detail
How can I change my PIN numbers for GLOBAL PASS®?
There are two types of PIN number for GLOBAL PASS®: "Domestic Cash Card PIN" and "Debit PIN." The former is for the use of ATMs in Japan and for J-... Show Detail
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