Frequently Asked Questions
What are the conditions to apply for a Family Card?
. accommodation expenses, travel expenses, dining expenses, other living expenses, purchase of personal items and gifts, school fees, medical expenses). Show Detail
What cases happen the difference amount between the refund is caused by cancellation by...
Overseas administrative fees will be required when canceling the transaction ("Cancellation") or returning the goods/products ("Return") after using Show Detail
I lost my Cash Card (lost or stolen).
Finland 990-800-81-110-330 990-800-81-110-330 *Depending on the region or location, you may not use a mobile phone or service fees and/or local Show Detail
What is the difference between Yen Savings account and PRESTIA MultiMoney Yen Savings D...
Savings account can be set as an account for receiving paycheck or pension as well as direct debits for public utility fees, credit card bills, life insurance Show Detail
How can I check Total Average Monthly Relationship Balance of my account?
reference only. Our services and fees may vary depending on the Total Average Monthy Relationship Balance of your account. Click here to see conditions for a Show Detail
Can I exchange foreign currency?
: Weekdays 9:00-15:00 Currency: USD and EUR (both buying and selling) Service Charges: Please see here for foreign currency exchange fees. *Non account holders Show Detail
How much is the domestic ATM fee (withdrawal / deposit)?
The domestic ATM fees using your Cash Card (withdrawal / deposit) are as follows. ATM Transaction fee ATMs installed at SMBC Trust Bank Show Detail
What is the required fee regarding loan?
Loan contract fees Revenue stamp duty (No need to pay stamp duty when you choose digital contracting.) Mortgage registration fee Collateral Show Detail
How much is the foreign exchange commission?
Please refer to the Service Fee List for our foreign exchange fees. Show Detail
Are there any fees for collecting a foreign check?
A transaction fee is charged to collect and deposit an overseas check. The fee varies depending on the currency and the transaction type. Please see he... Show Detail
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