Frequently Asked Questions
I want to change my GAIKA FULL BACK setting.
You can turn GAIKA FULL BACK on or off via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > GLOBAL PASS(Multi Currencies Visa Show Detail
I want to apply for a Family Card.
Apply for a GLOBAL PASS® Family Card, please see here for the procedure. See here for the conditions to apply for a Family Card. Show Detail
I don't live in Japan. Can I apply for a credit card?
No. SMBC Trust Bank Credit Card is available for residents in Japan. Please consider using GLOBAL PASS® (Multi Currencies Visa Debit with Cash Card Show Detail
What is Visa Secure (former name: Verified by Visa)?
Visa Secure protects your transactions from unauthorized use by a third party. It becomes active after registration for GLOBAL PASS Member's Website is Show Detail
I want to reissue my Cash Card.
Card (International Cash Card) and PRESTIA Gaika Cash Card. When you currently have Banking Card, please switch your card to GLOBAL PASS® by post or via online Show Detail
What are the differences between U.S. Dollar Savings and PRESTIA MultiMoney USD Savings...
USD in cash after September 30, 2021. To withdraw USD at ATMs or shop in USD, please use GLOBAL PASS®. If you do not have GLOBAL PASS, you can switch your cash Show Detail
Prompted to enter 6-digit PIN at an overseas ATM.
Please input GLOBAL PASS 4-digit Debit PIN and press Enter. No "00" are necessary in front of or after Debit PIN. Some ATMs may not accept 4-digit Show Detail
ATM withdrawal / shopping made from Yen Savings Account was refunded in foreign currenc...
The refund may be made in foreign currency when ATM withdrawal / shopping (including online) overseas made with GLOBAL PASS® from Yen Savings Account Show Detail
How can I check my Yen Savings Account number?
Please check your Yen Savings Account number with one of the following. GLOBAL PASS® Online Banking APP GLOBAL PASS *If you have Show Detail
A Family Card is a GLOBAL PASS® for your family. It can be used to withdraw cash from ATMs domestic/abroad and to make purchases at Visa/iD merchants Show Detail
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