Frequently Asked Questions
No. We terminated the issuance of demand drafts on 12/30/2022. Please consider using our wire transfer service. For how to make an overseas remittance,... Show Detail
I want to delete an overseas payee.
For how to delete an overseas payee, see the Various Procedures page for details. Show Detail
I want to delete a domestic payee.
For how to delete a domestic payee, see the Various Procedures page for details. Show Detail
Can I make an overseas remittance via online banking?
Yes. You need to register a payee in advance. For how to register an overseas payee, see the Various Procedures page for details. Show Detail
Can I still use a non-GLOBAL PASS® cash card?
Banking Card (International Cash Card) Domestic: You can still use it. Overseas: You can no longer use it.* PRESTIA Gaika Cash Card (a c... Show Detail
What are your business hours during the year-end and New Year's holidays?
Branches are closed from December 31 to January 3 every year. *Also closed on Saturdays, Sundays and national holidays. Regarding the regulation of t... Show Detail
I want to start Foreign Currency Deposit Service.
You can apply for Foreign Currency Deposit Service via online banking 24h/365d. Online banking "Buy / Sell FX, Foreign Currency Deposit S... Show Detail
Why is ANA Number on ANA MILEAGE CLUB GLOBAL PASS different from ANA Number provided wh...
A new ANA Number is issued for ANA Mileage Club member who already has an existing ANA Number. By providing your ANA Number when you apply for GLOB... Show Detail
Personal Profiling is required before the purchase of products including foreign currency time deposit, structured deposit and specified insurance ... Show Detail
When I start using my GLOBAL PASS® with new expiry date, do I need to reregister for GL...
No. Please check here for procedures you are required to perform after you receive a card with new expiry date. Show Detail
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