Frequently Asked Questions
If I have Chinese Yuan offshore in PRESTIA MultiMoney Foreign Currency Savings account,...
Yes, you can use to withdraw and also use the card at shopping in Visa Merchants. You cannot make Chinese Yuen transaction at some Visa Merchants ... Show Detail
Can I deposit foreign currency cash into foreign currency savings deposit?
For US Dollar and Euro, you can bring notes to a branch and deposit into your account. We do not handle coins. Service Charges: There is a foreign curr... Show Detail
Can I transfer foreign currency to another bank in Japan?
Yes. Foreign currency can be sent to another bank in Japan by postal mail. Please ask the beneficiary or the receiving bank which currencies can b... Show Detail
When will domestic fund transfers by ATM be credited to the payee’s account?
Fund transfers to SMBC Trust BankFunds transferred to the Bank by 2:59 p.m. on weekdays will be processed on the same day.Funds transferred to the Bank... Show Detail
What is the contact information regarding loans?
The contact information differs depending on the nature of your inquiry. For details, please refer to "contact information" under "Loans" on Inquir... Show Detail
"Monthly Smile" is Foreign Currency Time Deposit Monthly Interest Payment Type, which pays interest on the last business day of each month.When you open a ... Show Detail
GLOBAL PASS® doesn't work at overseas ATMS.
When you cannot withdraw cash from overseas ATMs, here are some possibilities. Debit PIN input incorrect. Withdrawal amount exceeding the tra... Show Detail
Do you handle new Yen banknotes?
Please contact PRESTIA Phone Banking for availability. We will confirm with the branch you plan to visit. Branch Hours: Weekdays 9:00-15:00 Con... Show Detail
Can I withdraw foreign currency in my account from ATMs?
Domestic ATMNo, you cannot. Only Yen is available. However, USD and EUR can be withdrawn at the branch counter. Foreign currency cash handling fee will b... Show Detail
How can I check Total Average Monthly Relationship Balance of my account?
You can check the Total Average Monthly Relationship Balance via online banking. For more details of Total Average Monthly Relationship Balance. ... Show Detail
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