Frequently Asked Questions
will be a fee to issue a new Family Card. Switching Supplementary Card to GLOBAL PASS Family Card is free. Show Detail
I want to reissue my Cash Card.
banking. See here for details. *There will be a fee to reissue GLOBAL PASS except when switching from Banking Card to GLOBAL PASS or Cash Card is damaged (in Show Detail
Can I have a balance certificate issued?
by mail. *It may take additional days if you have moved from the registered address or depending on the contents of the certificate. Fee Show Detail
What happens if wrong debit PIN is repeatedly entered for GLOBAL PASS®?
If wrong debit pin is entered certain times, the card will be blocked for security and needs to be reissued with a fee. Please visit our branch Show Detail
If I do not register my "Status of Residence" and "Period of Stay" (Date of Expiration)...
In the future, failure to notify your "Status of Residence" and "Period of Stay" (Date of Expiration) in a timely manner m... Show Detail
What is the ATM operating hours?
Sumitomo Mitsui Banking Corporation ATMs *No ATM service fee for withdrawals and deposits at the above ATMs. *Domestic fund transfers are also available at Show Detail
Can I exchange foreign currency?
Foreign currency exchange (notes only) is available at Branches. Branches Branches: SMBC Trust Bank Nationwide Branch Network Business Hours... Show Detail
Can I withdraw foreign currency in my account from ATMs?
Domestic ATMNo, you cannot. Only Yen is available. However, USD and EUR can be withdrawn at the branch counter. Foreign currency cash handling fee will be Show Detail
Can I cancel Foreign Currency Time Deposits before maturity?
required to pay settlement fee due to changes in financial circumstances, etc. The settlement fee means the amount of expenses to rebuild the alternative deposits Show Detail
How can I check Total Average Monthly Relationship Balance of my account?
waiver of the monthly account maintenance fee and ATM fees. Show Detail
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