Frequently Asked Questions
I cannot use my GLOBAL PASS® at an online shopping site. What may be the possible cause?
your Yen Savings account even when your foreign currency account is insufficient for your payment. You can change the GAIKA FULL BACK status via PRESTIA Online or Show Detail
What should I do if it becomes error, even though I enter an OTP displayed on my token ...
to change address. PRESTIA Online Helpdesk For Account Holders / Internet banking and system inquiries 0120-410-956Available from mobile (Toll Show Detail
What is Visa Secure (former name: Verified by Visa)?
Visa Secure protects your transactions from unauthorized use by a third party. It becomes active after registration for GLOBAL PASS Member's Website is co... Show Detail
Nothing appears on my token when I press the button. What would I do?
displayed. *As the charge on the battery is used up, the display will change as follows: "bAtt 5", "bAtt 4", "bAtt 3", "bAtt 2", "bAtt 1", "bAtt 0". Show Detail
Can I cancel Foreign Currency Time Deposits before maturity?
Cancellation is not allowed before maturity, including Foreign Currency Time Deposits that have rolled over automatically, except that SMBC Trust B... Show Detail
When using GLOBAL PASS® overseas, what should I keep in mind?
When using GLOBAL PASS overseas, please check the following. Debit PIN Used at overseas ATMs and to shop at Visa merchants. GAIKA FULL BACK ... Show Detail
GLOBAL PASS® doesn't work at overseas ATMS.
withdrawn from Yen Savings Account when the applicable foreign currency balance is insufficient. You can change the GAIKA FULL BACK setting via online banking. Please Show Detail
Can overseas residents or foreign nationals open an account with PRESTIA?
We do not accept new account application from overseas residents. Foreign nationals, who have resident registration (or alien registration) in J... Show Detail
I lost my Cash Card (lost or stolen).
> Change Card Status > Suspend GLOBAL PASS Service) GLOBAL PASS is the only card available to use at overseas ATMs. We recommend switching to GLOBAL PASS if you Show Detail
If I switch my Banking Card to GLOBAL PASS®, what happens to Banking Card (and PRESTIA ...
PRESTIA Gaika Cash Card. Yen Savnings Account number DOES NOT change. Show Detail
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