Frequently Asked Questions
Can I receive a replacement card for my GLOBAL PASS® overseas?
> Change Card Statusthen activate your card. ATMs in Japan and shopping with J-DebitPlease have your card and T-PIN ready and call PRESTIA Phone Banking from an Show Detail
I am non-resident. How do I make a domestic transfer (Furikomi)?
In accordance with Foreign Exchange and Foreign Trade Act Article 17, a non-resident customer cannot make a domestic fund transfer (unregistered pa... Show Detail
How can I check my Katakana Name registered?
Download SMBC Trust Bank App here STEP 2Change language to Japanese from Menu "App Setting". STEP 3Check your Katakana Name registered from Menu TOP Show Detail
What is the requirements for non-Japanese national loan applicants?
. *Any special circumstances, like recent job change, will be carefully inquired by our bank staff. Contact Us Telephone 0120-004-847In Japan Show Detail
If I switch my Banking Card to GLOBAL PASS®, what happens to Banking Card (and PRESTIA ...
PRESTIA Gaika Cash Card. Yen Savnings Account number DOES NOT change. Show Detail
I lost my Cash Card (lost or stolen).
> Change Card Status > Suspend GLOBAL PASS Service) GLOBAL PASS is the only card available to use at overseas ATMs. We recommend switching to GLOBAL PASS if you Show Detail
Can overseas residents or foreign nationals open an account with PRESTIA?
We do not accept new account application from overseas residents. Foreign nationals, who have resident registration (or alien registration) in J... Show Detail
GLOBAL PASS® doesn't work at overseas ATMS.
withdrawn from Yen Savings Account when the applicable foreign currency balance is insufficient. You can change the GAIKA FULL BACK setting via online banking. Please Show Detail
When using GLOBAL PASS® overseas, what should I keep in mind?
When using GLOBAL PASS overseas, please check the following. Debit PIN Used at overseas ATMs and to shop at Visa merchants. GAIKA FULL BACK ... Show Detail
Can I cancel Foreign Currency Time Deposits before maturity?
Cancellation is not allowed before maturity, including Foreign Currency Time Deposits that have rolled over automatically, except that SMBC Trust B... Show Detail
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