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Frequently Asked Questions
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I want to change my GAIKA FULL BACK setting.
You can turn GAIKA FULL BACK on or off via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > GLOBAL PASS(Multi Currencies Visa Show Detail
- No：2015
- Displayed Date：2023/12/27 14:22
- Updated DTM：2024/03/08 16:32
- Search by narrowing down Category： GAIKA FULL BACK
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I want to apply for a Family Card.
Apply for a GLOBAL PASS® Family Card, please see here for the procedure. See here for the conditions to apply for a Family Card. Show Detail
- No：1458
- Displayed Date：2023/01/11 09:25
- Updated DTM：2023/10/26 17:23
- Search by narrowing down Category： Request / Reissue GLOBAL PASS® , Family Card , Family Card
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I don't live in Japan. Can I apply for a credit card?
No. SMBC Trust Bank Credit Card is available for residents in Japan. Please consider using GLOBAL PASS® (Multi Currencies Visa Debit with Cash Card Show Detail
- No：1041
- Displayed Date：2021/11/12 11:16
- Search by narrowing down Category： Credit Card
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What is Visa Secure (former name: Verified by Visa)?
Visa Secure protects your transactions from unauthorized use by a third party. It becomes active after registration for GLOBAL PASS Member's Website is Show Detail
- No：283
- Displayed Date：2022/09/14 09:00
- Updated DTM：2023/05/09 11:39
- Search by narrowing down Category： Others
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I want to reissue my Cash Card.
Card (International Cash Card) and PRESTIA Gaika Cash Card. When you currently have Banking Card, please switch your card to GLOBAL PASS® by post or via online Show Detail
- No：1452
- Displayed Date：2023/01/11 09:24
- Updated DTM：2023/11/07 14:52
- Search by narrowing down Category： Request / Reissue GLOBAL PASS® , Lost, Stolen or Damaged Cards , Lost, Stolen or Damaged Cards
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Prompted to enter 6-digit PIN at an overseas ATM.
Please input GLOBAL PASS 4-digit Debit PIN and press Enter. No "00" are necessary in front of or after Debit PIN. Some ATMs may not accept 4-digit Show Detail
- No：1436
- Displayed Date：2022/12/13 09:54
- Updated DTM：2023/01/24 17:00
- Search by narrowing down Category： Use of GLOBAL PASS® , Trouble in Use
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ATM withdrawal / shopping made from Yen Savings Account was refunded in foreign currenc...
The refund may be made in foreign currency when ATM withdrawal / shopping (including online) overseas made with GLOBAL PASS® from Yen Savings Account Show Detail
- No：1298
- Displayed Date：2022/05/12 09:32
- Updated DTM：2024/03/08 16:32
- Search by narrowing down Category： Refund , Trouble in Use
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How can I check my Yen Savings Account number?
Please check your Yen Savings Account number with one of the following. GLOBAL PASS® Online Banking APP GLOBAL PASS *If you have Show Detail
- No：1628
- Displayed Date：2023/06/09 09:40
- Updated DTM：2024/03/01 17:08
- Search by narrowing down Category： Open an Account , Domestic Fund Transfers
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A Family Card is a GLOBAL PASS® for your family. It can be used to withdraw cash from ATMs domestic/abroad and to make purchases at Visa/iD merchants Show Detail
- No：1448
- Displayed Date：2023/01/11 09:24
- Updated DTM：2023/10/26 17:21
- Search by narrowing down Category： Family Card , Family Card
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Do I have access to airport lounges?
with GLOBAL PASS®. Show Detail
- No：1693
- Displayed Date：2023/08/08 18:41
- Search by narrowing down Category： Credit Card
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