Frequently Asked Questions
What happens if wrong debit PIN is repeatedly entered for GLOBAL PASS®?
If wrong debit pin is entered certain times, the card will be blocked for security and needs to be reissued with a fee. Please visit our branch Show Detail
I want to place a foreign exchange leave order.
Leave Order Service) For details on Order Watch (Foreign Exchange Leave Order Service) and foreign exchange fee, refer to the product page. Show Detail
I want to reissue my Cash Card.
banking. See here for details. *There will be a fee to reissue GLOBAL PASS except when switching from Banking Card to GLOBAL PASS or Cash Card is damaged (in Show Detail
will be a fee to issue a new Family Card. Switching Supplementary Card to GLOBAL PASS Family Card is free. Show Detail
Do you issue a bankbook (tsucho)?
) *We reissue Statements within the past 10 years from the request date. *Refer to Service Charges for reissuance fee. Show Detail
I lost my Cash Card (lost or stolen).
and Verizon (landline only). *The above terms are subject to change. To reissue a GLOBAL PASS, reissuance fee will apply. Apply at a branch or call PRESTIA Show Detail
What is Group Credit Life Insurance? What are the procedures to be followed in the even...
Details for Group Credit Life Insurance, please see here. Please contact the bank as soon as possible in case of insurance payment event arises ... Show Detail
What cases happen the difference amount between the refund is caused by cancellation by...
) (The exchange rate of refund is calculated by deducting the overseas administration fee from refund exchange rate.) *3% is the overseas administration fee Show Detail
Can I cancel a domestic transfer (Furikomi) I made?
instructed you to request a "kumimodoshi" from the remitting bank. In such cases, please request a "kumimodoshi" from our bank. Refer to Service Charge for the fee Show Detail
Can I have a balance certificate issued?
take additional days if you have moved from the registered address or depending on the contents of the certificate. Fee: Service Fee List available here Show Detail
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