Frequently Asked Questions
If you have found the Cash Card you reported lost, please have the card and T-PIN ready, and call PRESTIA Phone Banking. We guide you through the necessary Show Detail
Is there an annual fee for GLOBAL PASS®?
charged. (Reissuance for switching between ANA MILEAGE CLUB GLOBAL PASS and GLOBAL PASS, forgetting Debit PIN, losing cash card, etc.) Show Detail
If I have Chinese Yuan offshore in PRESTIA MultiMoney Foreign Currency Savings account,...
Yes, you can use to withdraw and also use the card at shopping in Visa Merchants. You cannot make Chinese Yuen transaction at some Visa Merchants ... Show Detail
Can I receive a replacement card for my GLOBAL PASS® overseas?
> Change Card Statusthen activate your card. ATMs in Japan and shopping with J-DebitPlease have your card and T-PIN ready and call PRESTIA Phone Banking from an Show Detail
When ZIP Code input is required in the United States, can I use GLOBAL PASSⓇ?
No. In the United States, residential ZIP Code* input is required at some gas stations. If you try to input Debit PIN or other numbers instead of ZIP Show Detail
I received an Alert Email, but I didn't use GLOBAL PASS®.
Please confirm the transaction details of the Email you received on GLOBAL PASS Member's Website. When you recognize the shop name on Transaction ... Show Detail
What is the difference between GLOBAL PASS Member's Website and online banking?
For the difference between GLOBAL PASS Member's Website and online banking, see below. GLOBAL PASS Member's Website View transaction details for shop... Show Detail
Call 0120-110-330 (toll-free in Japan) From Main Menu : Select [3] Account Balance and Activities Enter Account Number(*) + T-PIN Select Menu Show Detail
My Cash Card does not work at ATMs (magnetic strip, IC chip or the card itself is damaged)
your PIN), your Cash Card is most likely damaged. If your card works one day but does not work the next day or only works at particular ATM but not others, the Show Detail
How can I receive GLOBAL PASS® (Multi Currencies Visa Debit with Cash Card)?
Domestic: Cash Card will be sent to your registered postal address by registered mail from VJA (Our outsourced card shipping business). This is ... Show Detail
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