If you have a problem with your credit card (including lost or stolen), please contact Sumitomo Mitsui Credit Card below.

  • For SMBC Trust Bank Credit Card members
  • Gold Card Desk(Sumitomo Mitsui Credit Card)

Within Japan
0120-498-012(toll-free)

Service hours: 10:00 - 17:00, 365 days a year (excluding December 30 through January 3)

  • Platinum Card Desk(Sumitomo Mitsui Credit Card)

Within Japan
0120-210-085(toll-free)

Service hours: 10:00 - 17:00, 365 days a year (excluding December 30 through January 3)

*Please ask for an English-speaking operator.

  • Emergency contact number for lost / stolen Credit Cards

Within Japan
0120-919-456(toll-free)

24 hours a day, 365 days a year

If the above phone number is not available.
06-6445-3530(charges apply)

From Overseas
81-3-6627-4067(charges apply)

24 hours a day, 365 days a year