Frequently Asked Questions
I want to know when my account status will change.
The timing of status change depends on to which status your account is being upgraded. PRESTIA DIGITAL GOLD PRESTIA DIGITAL GOLD status will be app... Show Detail
What are your business hours during the year-end and New Year's holidays?
Branches are closed from December 31 to January 3 every year. *Also closed on Saturdays, Sundays and national holidays. Regarding the regulation of t... Show Detail
By when should I deposit for direct debit / auto debit?
Please deposit the billing amount by the day before the debit day. PRESTIA debits on the debit day as follows. Yen: Twice at 0:00 and 24:00... Show Detail
How do I update E-mail Settings (PRESTIA Alert Service, PRESTIA Insight, Service and Ca...
You can change E-mail Settings via online banking (PRESTIA Online/PRESTIA Mobile/SMBC Trust Bank App). Please see here for more details. Show Detail
I want to reissue my statement(s).
For reissuing statement(s), see the Various Procedures page for details. Show Detail
Can I make an overseas remittance via online banking?
Yes. You need to register a payee in advance. For how to register an overseas payee, see the Various Procedures page for details. Show Detail
What are service hours of Premium Deposit (Structured Deposit)?
Online banking service hours are 8:00 a.m. Monday - 4:59 a.m. Saturday. *Excluding system maintenance hours, Japanese holidays and December 31 through J... Show Detail
Why do I not receive benefits even I used my GLOBAL PASS® overseas?
GLOBAL PASS Eligible transactions are shopping overseas, including online shopping. However, Account Funding Transaction (AFT*) and Origina... Show Detail
How can I change the Maturity Instructions for my Time Deposit?
You can change maturity instructions via online banking. Menu > Investments & Reports > Time Deposits > Change Maturity Instructions ... Show Detail
ATM withdrawal / shopping made from Yen Savings Account was refunded in foreign currenc...
The refund may be made in foreign currency when ATM withdrawal / shopping (including online) overseas made with GLOBAL PASS® from Yen Savings Accou... Show Detail
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