Frequently Asked Questions
If "GAIKA FULL BACK" is setup for the GLOBAL PASS®, does the same setting apply to all ...
Yes, "GAIKA FULL BACK" which is setup for main GLOBAL PASS® holder will be applied to (GLOBAL PASS® holder) family members also. There is no need f... Show Detail
I want to reissue my statement(s).
For reissuing statement(s), see the Various Procedures page for details. Show Detail
I want to apply for a Fixed Amount Automatic Remittance (Domestic Transfer).
For how to apply for a Fixed Amount Automatic Remittance (Domestic Transfer), see the Various Procedures page for details. Show Detail
I want to know the Premium Deposit interest rates.
You can check the interest rates via online banking Premium Deposit (Structured Deposit) "Input Transaction Details". STEP 1Sign On and access to the men... Show Detail
By when should I deposit for direct debit / auto debit?
Please deposit the billing amount by the day before the debit day. PRESTIA debits on the debit day as follows. Yen: Twice at 0:00 and 24:00... Show Detail
Do I get any notification when I receive overseas remittance?
When overseas remittance (including domestic transfer in foreign currency) is deposited into your account, we send "Arrival Notice" in a sealed pos... Show Detail
GLOBAL PASS is a cash card with multi currency Visa debit function which can be used at Visa/iD merchants or domestic/overseas ATMs. You can pay or withdr... Show Detail
Why is ANA Number on ANA MILEAGE CLUB GLOBAL PASS different from ANA Number provided wh...
A new ANA Number is issued for ANA Mileage Club member who already has an existing ANA Number. By providing your ANA Number when you apply for GLOB... Show Detail
What is branch business hours?
Our branch business hours and service provided at respective branch are available from here. Please choose the area and branch for details. Show Detail
Which currencies are available for foreign currency exchange?
Currencies available for exchange are US Dollar and Euro (notes only). *Available for account holders only. Show Detail
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