Frequently Asked Questions
I want to change my GAIKA FULL BACK setting.
You can turn GAIKA FULL BACK on or off via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > GLOBAL PASS(Multi Currencie... Show Detail
Can I change profiles / make requests without coming to a branch?
Yes. Various Procedures page will guide you to the method that suits your needs. Show Detail
How do I adjust transaction limit for shopping / overseas ATM use on GLOBAL PASS®?
You can change your transaction limit on the GLOBAL PASS Member's Website. Sign On to GLOBAL PASS Member's Website(vpass.jp/globalpass)and please Show Detail
How do I update E-mail Settings (PRESTIA Alert Service, PRESTIA Insight, Service and Ca...
You can change E-mail Settings via online banking (PRESTIA Online/PRESTIA Mobile/SMBC Trust Bank App). Please see here for more details. Show Detail
When are OECD CRS notification forms required?
for Preexisting Accounts / Notification of Change in Circumstances when the jurisdiction of residence changes due to an address change, or there is a change to a Show Detail
How much is the overseas ATM withdrawal fee?
GLOBAL PASS® transaction fee is free when withdrawing from overseas ATMs. The local ATM owners may separately charge the ATM usage fee. Forei... Show Detail
Used GLOBAL PASS® only once, but I see two transactions in Account Activity.
When using GLOBAL PASS, the transaction amount is debited from your account in real time. If there is a discrepancy between the usage information received... Show Detail
I am planning to relocate. Can you send me a replacement card for my GLOBAL PASS® to my...
Yes, we can, but you must complete the address change procedure at least 3 months prior to the expiration date. For details, please check here. (Ex.) For a Show Detail
What is the difference between GLOBAL PASS Member's Website and online banking?
shopping and overseas ATM usage (date, merchant, amount, etc.) Change settings for GLOBAL PASS (change the transaction limit, etc.) Online Banking View Show Detail
use token] Domestic Fund Transfer to Unregistered Payee eForm - Overseas Remittance Registration (Foreign Currency) eForm - Change Phone Number Show Detail
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