Frequently Asked Questions
Which currencies are available for foreign currency exchange?
Currencies available for exchange are US Dollar and Euro (notes only). *Available for account holders only. Show Detail
Can I check the current foreign currency exchange rate?
Foreign currency rates are available here. Historical exchange rates are not available. Show Detail
I want to change T-PIN (Telephone Personal Identification Number).
How to change T-PIN varies depending on your situation. Answer each question on the Various Procedures page to find out the procedure best suits you Show Detail
How can I change my PIN numbers for GLOBAL PASS®?
-Debit. The latter is for the use of ATMs overseas and for shopping at VISA merchants. <Debit PIN> You will not be able to change your debit card PIN. If you Show Detail
I want to know when my account status will change.
The timing of status change depends on to which status your account is being upgraded. PRESTIA DIGITAL GOLD PRESTIA DIGITAL GOLD status will be Show Detail
I want to know the exchange rate for a transaction debited in Yen. (GLOBAL PASS®)
and debited from Yen Savings Account, see below. Note that the rate shown when Status is "Not Fixed" may change after the transaction is confirmed. GLOBAL Show Detail
How do I change the push notification settings on SMBC Trust Bank App?
Please change the following settings. Your device setting Notification Setting menu of the app : Menu > App Setting > Notification Setting Notes Show Detail
How do I add or change my bank account application information via Internet?
You may add or change the information on your application by logging in (*) to our "Application Status Confirmation" site. The site locations vary Show Detail
How much is the transaction limit on Cash Card and how do I change it?
To inquire and change the limit on Cash Card, see here. Note that Family Card transaction limit is included within the account holder's limit. Note Show Detail
How can I check the exchange rate applied to my transaction when "GAIKA FULL BACK" is a...
You can check the exchange rate on the transaction details page of the GLOBAL PASS® Member's Website. The exchange rate is fixed around two busines... Show Detail
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