Frequently Asked Questions
What are the transaction limits on my Cash Card?
For transaction limits (Limit Control) on your Cash Card, see below. GLOBAL PASS® holder See here for details. Non GLOBAL PASS holde... Show Detail
Are there any fees to deposit (withdraw) foreign currency cash into(from) my account?
Yes. Cash handling fee will be charged. Available CurrenciesUSD, EUR only. *No cash handling fees up to US$5,000 or €5,000 per day for PRESTIA GOLD... Show Detail
Can I change the branch I opened the account with?
We are sorry, but you cannot change the branch you opened the account with. Show Detail
Do you handle new Yen banknotes?
Please contact PRESTIA Phone Banking for availability. We will confirm with the branch you plan to visit. Branch Hours: Weekdays 9:00-15:00 Con... Show Detail
What is branch business hours?
Our branch business hours and service provided at respective branch are available from here. Please choose the area and branch for details. Show Detail
What are your business hours during the year-end and New Year's holidays?
Branches are closed from December 31 to January 3 every year. *Also closed on Saturdays, Sundays and national holidays. Regarding the regulation of t... Show Detail
Is there a parking lot at the branch?
There is no parking lot at our branch. Please contact us in advance if your consultation about asset management might take some time.Inquiry : Week... Show Detail
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