Frequently Asked Questions
Can I make a deposit at an ATM overseas?
Overseas ATMs are only available for withdrawal. Show Detail
I want to confirm the Kana name of the branch.
Refer to the table below. Branch Name Katakana Branch Name Branch Code Sapporo サッポロ 035 Aoyama アオヤマ 020 Akasaka アカサカ 731 ... Show Detail
Where can I use my cash card? (ATM)
When using your cash card, please see below for details. When using in Japan When using Overseas Show Detail
How much is the overseas ATM withdrawal fee?
GLOBAL PASS® transaction fee is free when withdrawing from overseas ATMs. The local ATM owners may separately charge the ATM usage fee. Forei... Show Detail
Where can I find the SMBC Trust Bank ATM?
For ATM locations, please refer to "Sumitomo Mitsui Banking Corporation ATMs. ATMs are also available at SMBC Trust Bank branches. Our cash car... Show Detail
How much is the transaction limit on Cash Card and how do I change it?
To inquire and change the limit on Cash Card, see here. Note that Family Card transaction limit is included within the account holder's limit. Not... Show Detail
How much is the domestic ATM fee (withdrawal / deposit)?
The domestic ATM fees using your Cash Card (withdrawal / deposit) are as follows. ATM Transaction fee ATMs installed at SMBC Trust Bank Bran... Show Detail
What are your business hours during Golden Week and Obon?
We are open as usual during Golden Week and Obon holiday. *Closed on Saturdays, Sundays and national holidays. Show Detail
Can I make an appointment to come to a branch?
Generally we do not have a reservation policy, however, our branches are currently so busy that some branches do accept reservations for the visit. Plea... Show Detail
Is there any deposit limit through ATM?
There is no daily limit for deposit through the ATMs. The limit for each deposit is as follows. SMBC Trust Bank and Sumitomo Mitsui Banking Cor... Show Detail
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