Frequently Asked Questions
I see an error message asking me to register my mobile phone number even through I had ...
When you try to use "Other Services" via online banking and see an error message stating that "Registration of mobile phone number starting with 090/080/0... Show Detail
How much is the fee for a transfer in foreign currency?
Overseas Fund Transfer Please see here. Foreign currency transfers to other banks in Japan Please see here. Foreign currency transfers to SMBC Trust ... Show Detail
How can I start foreign currency deposit?
You can start foreign currency deposit via online banking. Sign On Sign On Application for PRESTIA MultiMoney Foreign Currency Savings Dep... Show Detail
I want to use "Other Services" via online banking.
After signing on to online banking, you can proceed from the menu below. PRESTIA Online, PRESTIA Mobile Home > Services > Manage Informati... Show Detail
Where can I check my overseas remittance history?
You can check overseas remittance history on PRESTIA Online. MENU [Transfers] > [Overseas Remittance History] When you need a record of over... Show Detail
Nothing appears on my token when I press the button. What would I do?
If nothing or a combination of alphanumerics appear on your token when pressing "OTP" button, your token may be either malfunctioning or running ou... Show Detail
You can check your balance via Online banking or Automated Voice Guidance. Online banking Sign On to Online banking. Sign ... Show Detail
Can I close my account online?
Yes. Please see here for the procedure. Show Detail
What can I do on Online banking? (PRESTIA Online / PRESTIA Mobile / App)
You can view your balance, transaction history and e-statement, as well as make domestic transfer / overseas remittance and other transactions. See... Show Detail
Where can I find my PRESTIA MultiMoney Account Number?
PRESTIA MultiMoney Account Number (the same 8 digit number for Yen and foreign currency) is on "Balance Summary". Online banking > Accounts > Balanc... Show Detail
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