Frequently Asked Questions
Can I open a corporate account?
We open corporate accounts for customers seeking asset management, based on account usage plans and business descriptions. Note that we do not o... Show Detail
Unfortunately, you cannot open a JOINT ACCOUNT with us. Show Detail
To open an account, is there any fee or the minimum deposit amount?
No. There is no fee or the minimum deposit amount required to open an account. We withdraw a monthly account maintenance fee, but it is waived if you me... Show Detail
When I opened my account (opened after October 1, 2019), I registered my "Status of Res...
Please renew your "Period of Stay" and notify us before the expiration date. If you are going to leave Japan without updating your Period of Stay,... Show Detail
How can I check my Yen Savings Account number?
Please check your Yen Savings Account number with one of the following. GLOBAL PASS® Online Banking APP GLOBAL PASS *If you ha... Show Detail
How can I check my registered address?
You can check your registered address via online banking. PRESTIA Online, PRESTIA Mobile Menu > Services > Manage Information and Services P... Show Detail
How do I update my E-mail Address registered with PRESTIA?
There are several types of E-mails sent from PRESTIA, and you can update your E-mail Address as follows. On Online banking PRESTIA Alert Se... Show Detail
I received an Alert Email, but I didn't use GLOBAL PASS®.
Please confirm the transaction details of the Email you received on GLOBAL PASS Member's Website. When you recognize the shop name on Transaction ... Show Detail
How long does it take to open an account via Internet?
It usually takes 1 to 2 weeks. We send you an E-mail to notify that the account is open. Application requires modificationsWe also send an E-mai... Show Detail
What are the tips for taking the photos of my ID and my selfie?
Refer to the followings: Place your identification document and the smartphone monitor in parallel. Shoot on a dark background. Shoot in a pla... Show Detail
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