Frequently Asked Questions
I see an error message asking me to register my mobile phone number even through I had ...
When you try to use "Other Services" via online banking and see an error message stating that "Registration of mobile phone number starting with 090/080/070 Show Detail
How long does an overseas remittance take to reach the beneficiary?
returned to the remitting bank. Notification of My Number When making or receiving overseas remittance for the first time, you need to notify us of your My Show Detail
What information is required to receive foreign currency transfers?
cross border yen transfers) from other financial institutions. You will be required to notify My Number (Individual Number/Corporate Number) with us for the Show Detail
use token] Domestic Fund Transfer to Unregistered Payee eForm - Overseas Remittance Registration (Foreign Currency) eForm - Change Phone Number Show Detail
Call 0120-110-330 (toll-free in Japan) From Main Menu : Select [3] Account Balance and Activities Enter Account Number(*) + T-PIN Select Menu Show Detail
I want to check my domestic transfer (Furikomi) history.
account number, contact PRESTIA Phone Banking. Contact Us PRESTIA Phone Banking 0120-110-330(Within Japan/Toll-free) 81-46-401-2100(From Show Detail
I lost my Cash Card (lost or stolen).
have not done so, yet. Emergency contact number for lost/stolen Cash Cards (24 hours a day, 365 days a year) In Japan: 046-401-2126 (charges apply) From Show Detail
If I have a trouble with my credit card (PRESTIA Visa GOLD CARD), who should I contact?
(excluding December 30 through January 3) *Please ask for an English-speaking operator. Emergency contact number for lost / stolen Credit Show Detail
Can I receive a replacement card for my GLOBAL PASS® overseas?
. Contact Within Japan 0120-110-330 (toll-free) If the above phone number is not available. 046-401-2100 (charges apply) From overseas 81-46-401 Show Detail
My GLOBAL PASS® has expired, but I haven't received a replacement card yet.
Within Japan 0120-110-330 (toll-free) If the above phone number is not available. 046-401-2100 (charges apply) From overseas 81-46-401-2100 (charges Show Detail
11-20 of Total 25