Frequently Asked Questions
Is it possible to request a token on behalf of a family member (or friend) with an SMBC...
Applications must be made by the account holders themselves. We apologize for inconvenience, but applications made on behalf Show Detail
ATM withdrawal / shopping made from Yen Savings Account was refunded in foreign currenc...
The refund may be made in foreign currency when ATM withdrawal / shopping (including online) overseas made with GLOBAL PASS® from Yen Savings Account Show Detail
When I opened my account (opened before October 1, 2019), I showed my Residence Card. I...
of Expiration) of foreign resident customers. If you opened your account before that date, please show us your Residence Card again. Show Detail
While using GLOBAL PASS® for ATM withdrawal or shopping, can I make the settlement from...
PRESTIA MultiMoney Yen Savings Deposit account cannot be used. The settlement from Yen is available from Yen Savings account only. Show Detail
I want to open an account via Internet with 1 ID and Selfie, but I keep getting errors ...
, please open account by providing 2 ID documents for identification instead. Please see here for the details. Show Detail
How can I check my account status?
You can check your status via online banking. For how to check your status, please see here. *A status is shown only for PRESTIA DIGITAL GO... Show Detail
If I do not register my "Status of Residence" and "Period of Stay" (Date of Expiration)...
result in the restriction of your account transactions (i.e. use of online banking services and/or use of your cash card). Should you have any questions Show Detail
I want to register a seal or my signature for my PRESTIA account.
For how to register a seal or your signature with us, see the Various Procedures page for details. Show Detail
How do I buy / sell foreign currency within my account?
Foreign currency transactions can be made on Online banking. You can make transactions from the "Buy / Sell FX, Foreign Currency Deposit Service... Show Detail
If I have Chinese Yuan offshore in PRESTIA MultiMoney Foreign Currency Savings account,...
(in that case, the transaction amount which is converted to Japanese Yen at the merchant will be deducted from Yen Savings account). Show Detail
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