Frequently Asked Questions
Can I exchange foreign currency?
: Weekdays 9:00-15:00 Currency: USD and EUR (both buying and selling) Service Charges: Please see here for foreign currency exchange fees. *Non account holders Show Detail
What are the conditions to apply for a Family Card?
The conditions to apply for a GLOBAL PASS® Family Card are as follows. Applied by the account holder Up to two Family Cards per account 16 years or Show Detail
Where can I exchange foreign currency?
account holders only. *Foreign currency exchange is not available at Kichijoji and Ashiya branches, which do not handle yen cash. Show Detail
GLOBAL PASS® doesn't work at overseas ATMS.
transaction limit. Modify Overseas Cash Withdrawal Limit from GLOBAL PASS Member's Website Withdrawal amount exceeding the balance of the settlement account. Check Show Detail
Can I deposit or cash a foreign check at SMBC Trust Bank?
An account holder with SMBC Trust Bank can deposit a foreign check. Please bring your check to our branch. We need to verify your check to see if we can Show Detail
I cannot use my GLOBAL PASS® at an online shopping site. What may be the possible cause?
partially restricted. Your payment exceeding the balance of your settlement account Please check your Yen Savings Account balance if the settlement is either in Show Detail
I have not yet registered my seal or signature with your bank. Can I make transaction/s...
For Account Holders with an Account Opening Date on or before December 31, 2021 For all the transaction and service orders via mail, the seal Show Detail
If I switch my Banking Card to GLOBAL PASS®, what happens to Banking Card (and PRESTIA ...
PRESTIA Gaika Cash Card. Yen Savnings Account number DOES NOT change. Show Detail
Can I have a balance certificate issued?
Yes. To request a balance certificate, please contact PRESTIA Phone Banking. Contents of Balance Certificate: Bank Name Account Holder's Name Show Detail
I need a copy of bankbook (tsucho).
screen. Bank Name Account Holder Name (Katakana Name) Branch Name (Branch Code) Account Type Account Number Please contact to whom you are Show Detail
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