Frequently Asked Questions
just like the account holder. Two Family Cards can be issued per account. Family Card spending amount is included within the account holder's transaction limit Show Detail
Can I conduct transactions using a power of attorney?
We request that transactions be made by the account holder. In principle, we do not accept transactions by a power of attorney. A wide range of procedures Show Detail
Can I cancel a domestic transfer (Furikomi) I made?
detail(s) such as branch name, account type or account holder's name. Receiving account was closed. The receiving bank may reject the transfer and send the Show Detail
How is the payment function of GLOBAL PASS® different from credit card?
You can pay in or withdraw foreign currency from your foreign currency account. For example, you can pay in U.S. Dollar from your PRESTIA MultiMoney Show Detail
I want to check transaction records.
-statements via online banking. For transaction records within 180 days: Menu > "Accounts" > "Account Details and Activities" For transaction records older than 180 Show Detail
Call 0120-110-330 (toll-free in Japan) From Main Menu : Select [3] Account Balance and Activities Enter Account Number(*) + T-PIN Select Menu Show Detail
Can I separately set GLOBAL PASS® transaction limit for myself and Family Card holder(s)?
No. GLOBAL PASS transaction limit can only be set by the account holder, and it cannot be separately set for each GLOBAL PASS holder under your Show Detail
What are the differences between U.S. Dollar Savings and PRESTIA MultiMoney USD Savings...
Both are savings account in US Dollar. The differences are as follows. U.S. Dollar Savings (account number: 7 digits) You can use this account Show Detail
Which currencies are available for foreign currency exchange?
Currencies available for exchange are US Dollar and Euro (notes only). *Available for account holders only. Show Detail
Can I transfer funds between Savings and PRESTIA MultiMoney Savings Deposit?
Transfers within your account in same currencies are available from the menu below. PRESTIA Online, PRESTIA MobileSign On > Transfers > Transfers Within Show Detail
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